Theses are the current World Languages available in Pegasus from Pearson.
What are Chinese, French, Italian, Latin, and Spanish?
100
These allow the content in Pearson web-sites to display correctly.
What are Plugins?
100
Users seeing this message will find this KB helpful:
"No content has been added"
What is KB 6195?
100
The lack of questions on an assignment can produce this error when a student first clicks on an assignment.
What is "Activity can not be submitted because information required for the submission is lost"?
200
This option allows students to study if they do not have a course ID.
What is Self-Study?
200
Some of these activities allow students to answer questions by recording their voices.
What is SAM?
200
This is the plugin that allows users to record their voices.
What is Blackboard Voice?
200
When trying to obtain the Operating system and Browser version from a customer this KB will be useful.
What is KB 9399?
200
Name the three reasons that a student receives this error.
"The course you are trying to enroll in has been deleted by your instructor. Please contact your instructor with further questions."
What are
1) The course was deleted.
2) The ID is a template ID, not a section ID.
3) The section ID you entered is invalid.
300
The three sections of a study plan.
What are Pre-test, Study Material and Post-test?
300
MySpanishLab is considered as this type of material.
What is Program based?
300
This plugin is required in order for BlackBoard Voice to work correctly.
What is Java?
300
The error, "Audio Init Failed" or "Error: Communication Error", can be corrected by this KB article.
What is KB 7356?
300
This is a chat interface that can be accessed in MyLanguageLabs.
What is Wimba Pronto?
400
Study plans are found here.
What is a Submodule?
400
MyChineseLab is considered as this type of material.
What is Course based?
400
This plugin allows users to see the eBook in their course.
What is Flash?
400
Users getting this error "JAVA.LANG.NULLPOINTEREXCEPTION" will find this KB helpful.
What is KB 7357?
400
This practice can cause issues with instructors not being able to see changes they have made in Pegasus as well as other unexpected behavior.
What is Using Multiple Browser Tabs or Windows?
500
Instructors that are not experiencing technical issues but need help with using the sites features, would click this link from http://www.prenhall.com/mynursinglab/.
What is Tours and Training?
500
This option if not set can cause a student to be late submitting an assignment.
What is Time Zone?
500
A user that has all the plugins installed yet can not access the material in the course are most likely to be using this.
What is 64 bit browser?
500
Although not supported at this time, Pegasus issues that are happening in Mac 10.7 Lion and Safari 5.1 should be documented. This KB will help agents document incidents properly if escalatation is needed.
What is KB 9364?
(The business unit wants to track issues that occur using this configuration.)
500
Instructors using program based material must first create these before creating a course for their students to join.