Wide Open
Service
Used Cars
FINANCE
New Cars
100
Who is supposed to be involved in the active trade appraisal?
Who are the Salesperson ,customer and used car manager.
100
What is the tool that is used to set all service appointments?
What is X-time
100
What are the common definitions of a "C" car? (Age and miles)
What are 5 years and 75,000 miles
100
How many packages are on our Menu?
What are 4?
100
How often are inventory walks to be done?
What is Daily (Monday - Friday)
200
What does FORM stand for?
What are Family Occupation Recreation Motivation
200
Meet and Greet
What is the first step in the Service Sales Process
200
What is the day number that a used vehicle turns to bucket 3?
What is 36
200
What should be done 100% of the time prior to customers going into the Finance office?
What is customer interview
200
How are new vehicles to be staged on the lot?
What are by age, model, color
300
What is a required component of our Sonic Uniform for all employees except technicians?
What is a Name tag
300
What two things are always required when first approaching a guest according to the playbook?
What are A smile and a "welcome" (if handshake added in response, perfect!)
300
What does an "L" as the first digit/letter of a used car stock number mean?
What is was a lease return
300
What are the 5 steps in the finance process?
What are Work the Sales Desk Guest Interview at Salesperson's Desk Create Needs Awareness Menu Presentation Contract the Guest
300
Due to a recent change in the Playbook, what is the current day range for bucket 1?
What is 1-90?
400
What must you have on anytime you enter the shop?
What are Safety Glasses
400
What is the number of points on a service walk around inspection?
What is 7 points
400
Who sets all store to store transfers values?
Who is the RTC (Retail Trade Center)
400
These are the 6 main finance products offered at Audi/Porsche Birmingham?
What are: Vehicle service agreement Gap Protection Perma Plate Phantom Footprint Tire and Wheel Maintenance
400
What is one of the 7 things to avoid during a test drive?
What is a left hand turn.
500
What are the three normal morning routine activities(except for Saturdays) in the sales department at Audi/Porsche Birmingham?
What are Save-A-Deal meeting (sales meeting), Trade-Walk, and Bucket Jump
500
What is required in addition to the guest signature and initial on the Ipad prior to dispatching the ticket to the appropriate technician?
What is Signature on the printed hard copy authorizing the lines created on the repair order.
500
What is the number of R.O's All recon work must be on?
What is One
500
What date goes on a re-written Retail Installment Sales Contract?
What is the date the customer actually signed the second contract.
500
Where are the higher bucket vehicles to be displayed?
What are on or around the showroom.
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