Performance
True or False, Performance is the action or process of carrying out or accomplishing an action, task, or function.
TRUE
The limit to a spot reward is $500? TRUE or FALSE
Answer: FALSE
Explanation: Spot rewards can be from $5 to $1000. Found in book on page 232
True or False Companies have started to use CD-ROMs to store important information
True companies have been putting new hire information and new leader information on CD-Roms due to them not recurring the use of the internet
True or False, Teams are an interdependent collection of at least two individuals who share a common goal and responsibility for specific outcomes.
TRUE
True or False, The two main stressors are Challenges and Hindrances.
True
Explanation: There are many factors that can add to our stress, and workload is the main cause of that when working. Other people deal with having to juggle their work and personal life, among many other things, so people are not able to work to their full capabilities if dealing with those two factors
What is positive reinforcement? A. Use of rewards to increase the likelihood that a behavior will be repeated B. Application of negative outcomes to decrease the likelihood of a behavior C. The most recent consequence of a behavior is likely to govern the recurrence of that behavior
Answer: A
Explanation: This is the book definition. In other words, positive reinforcement is like when you give your pets treats in order to encourage there good behavior.
What are Spot rewards?
Answer: Rewards given on the spot
Explanation: definition found in book on page 232 usually given if an employee behaves in a way that is desired by the company
What type of commutation should you never use to deliver bad news or performance?
Email, contains no body language, no facial expressions, and no connection. 1 on1 meeting is the best way to communicate
How many types of teams are there?
A. 5
B. 8
C. 7
D. 3
C
Found in book Pages 391-393 (Functional Teams, Cross functional teams, Problem solving teams, Self directed teams, venture teams, virtual teams and Global teams
According to the book, David McClelland said that motivation can be divided into three needs. Which does not belong?
A. Achievement
B. Affiliation
C. Competition
D. Power
Answer: C
Explanation: The need for affiliation is the desire to create healthy and friendly relationships with others. The need for achievement is wanting to have someone who can complete the process in an efficient manner. The need for power allows you to command and influence others, or have a responsibility to those people.
What is the Law of Effect according to the book?
A. Repetition strengthens the association between cause and effect
B. People tend not to engage in behavior that does not result in a reward
C. The most recent consequence of a behavior is likely to govern the recurrence of that behavior
Answer: B
Explanation: Found in the book page 229. The law of effect is based on the reinforcement theory where you will behave in the same manner when your action has a positive consequence. If your effect is negative, it will not be repeated.
What is Merit Pay? A. Merit pay is a payment given to employees in person whenever their employees feel. B. Merit pay is a salary increase, usually permanent, Given because of an employee‘s past performance.
Answer: B
Explanation: This definition is found in the book on page 232
What is a way a leader can the internet to build a culture?
A.The internet can reinforce the company's Vision
B.The internet can reinforce the company's Mission
C.The internet can reinforce the company's Cultural Values
E.All the Above
E. All the above. All 3 are ways that leaders can establish the company’s culture it also can help by having the internet be a way for employees can share information via a hub
What is the definition of Self Directed teams?
A. Face to Face or virtual team whose members are from different countries.
B. Set their own goals and pursue them in ways defined by the team.
C. Members come from the same the department or functional area.
D. Members come from different departments or functional areas
B
Explanation: Found in book on page 392
How do organizations save money, increase employee satisfaction, and cultivate a healthier and more productive workplace?
A. Wellness Program
B. Give bonuses and stock options
C. Fire those who lack in performance
D. Management Meetings
Answer: A
Explanation: In the slides, Professor Bray mentioned how money is not what keeps employees happy and motivated, but giving them things to do like community service or opening a new room to practice your faith. They are things that improve your well-being in the workplace, so you are not always overwhelmed and stressed.
What are Reinforcers according to the book?
Answer: Anything that makes a behavior more likely to happen again
Explanation: To be at their best, reinforcers have to be immediate, sincere, and specific to their activity. The four reinforcements are positive reinforcement, negative reinforcement, punishment, and extinction
Who are stock option incentives often given to and why?
Answer: given to executives because it is thought they would have a higher performance because they have stock in company
Explanation: executives want to sell their stock at a high price to make a profit, thus they have to put in the work to help increase the stock price
What type of Online communication are leaders and other managers encouraged to use with employees?
They are encouraged to use online chat rooms and bulletin boards to form communities of practice where members ask questions and share answers
True or False, Team efficiency is when a team of people working together performs worse than the individual members would have if they worked alone
Answer: FALSE
Explanation: This is the definition of process loss. Boon definition page 397
According to the book, what best describes the difference between Terminal and Instrumental Values
A. Terminal Values are what we want to end with and Instrumental Values are playing values to play an instrument
B. Terminal Values are our long-term goals and Instrumental are short-term goals
C. Terminal Values are our long-term goals and Instrumental are how we will act and behave (the means) to achieve those goals
D. Terminal Values are company values and Instrumental are what we look for in a company
Answer: C
Explanation: Researcher Milton Rokeach identifies that Terminal Values are things we want to achieve in the beginning. People who tend to value family as their Terminal value are likely to work less hours to be with their families more. Instrumental values are basically what you do to get there, ambition and independence are prime examples of that.x
What are the three laws of reinforcement theory according to the book?
Answer: Law of Effect, Law of Recency, Law of Exercise
Explanation: In the book page 229. Its the reinforcement theory based on psychologist Edward Thorndike
What is Gainsharing?
Answer: When a firm shares the value of productivity gains with the workforce
Explanation: For example, if workers come up with ways to increase productivity 10% by lowering costs or increasing productivity, they receive some of the value of the 10% productivity gain. Found in book page 233
What is a Good leader according to the book?
Chinese philosopher Lao-Tzu said that "as for the best leaders, the people do not notice their existence. The next best, are the people we honor and praise. The next the people we fear, and the next the people we hate."
What is the order of how groups become teams? A. First stage, storming, Second stage, norming, Third stage, performing, forth stage, forming, fifth stage, adjourning. B. First stage, forming, second stage, norming, third stage, performing, fourth stage, storming, fifth stage, adjourning. C. First stage, forming, second stage, norming, third stage, adjourning, fourth stage, storming, fifth stage, performing. D. First stage, forming, second stage storming, third stage, norming, fourth stage, performing, fifth
Answer: D
Explanation: Found in book on page 394
What four areas do attitudes play a key role in?
A. organizational structure, performance, company meetings, co-worker relations,
B. company values, employee benefits, job placement, rules and regulations
C. job satisfaction, employee engagement, organizational commitment, rules and regulations
D. Ethics, company image, employee engagement, social media presence
Answer: C
Explanation: Attitudes can affect how we feel about the job, if it is too stressful, then we lose interest and passion for working. Our attitude towards our work can also affect our engagement with others and the company. Negative attitudes can lead to disloyalty to the company which can affect how an employee sees the company’s rules and regulations.