Communication 1
means being able to identify with and understand another person's feelings, situation, and motives
What is empathy
Emotions conveyed by a person’s voice
What is Tone of voice?
The person who creates and delivers a message, also known as the speaker
DOUBLE JEOPARDY!!
What is the Sender?
Messages sent using methods other than words, such as facial expressions, body movements and/or silence
What is Nonverbal communication?
Give 3 examples of techniques working with the visually impaired?
1. The Grip: The visually impaired person should hold the guide's arm just above the elbow, 2. Walk at a normal pace, one step ahead, 3. Provide clear, detailed descriptions of surroundings. 4. verbally announce whether you are going up or down. 5. Offer to read information
Manners or acceptable conduct
What is etiquette?
A piece of information sent to someone
DOUBLE JEOPARDY!!
What is message?
Information from the patient (subject): a statement of how they feel or what they complain of
What is Subjective communication?
Give an example of 3 Visually impaired guidelines?
1. The Grip: The visually impaired person should hold the guide's arm just above the elbow, 2. Walk at a normal pace, one step ahead, 3. Provide clear, detailed descriptions of surroundings. 4. Offer to read information
Give 3 examples of techniques working with the hearing impaired
1. Face people with hearing impairment when you talk to them
2. Slow the rate at which you speak and increase the level of your voice
3. Communicate by writing.drawing
The exchange of thoughts, messages, or information between 2 or more people
What is Communication?
The human drive to accomplish tasks and meet our needs
What is Motivation?
A struggle or opposition; to be incompatible
What is Conflict?
What does SOAP Stand For?
S-Ubjective
O- bjective
A-assessment
P-planning
Give 3 examples of techniques working with mobility impairement?
1. Sit or crouch down to the approximate height of a person in a wheel chair
2. Do not lean on someone’s wheel chair unless you have their permission
3. Be aware of what is accessible and non- accessible to people in wheelchairs
Dealing with problems and difficulties
DOUBLE JEOPARDY!!
What is coping?
Mindfully hearing, and attempting to comprehend the meaning of the message
What is Active listening?
A listening technique that demonstrates paying attention by meeting another’s gaze
What is Eye contact?
Lost/diminished function or ability
What is impaired?
Give 2 examples of assumptions when working with peaople with learning disabilities
DOUBLE JEOPARDY!!
1. Don’t assume that you need to explain things to someone with a learning disability
2. Don’t assume a person is not listening just because you get no verbal or visual feedback. Ask them if they understand or agree
3. Offer to read written information if necessary not assume
Showing honor or admiration
What is respect?
Evidence or facts that can be observed
What is Objective information?
The return of information from receiver to sender
What is feedback/paraphrase?
An obstacle that inhibits effective communication
DOUBLE JEOPARDY!!
What is an Barrier to communication?
Give 3 examples of techniques with people with Aphasia
1. Minimize background noise, 2. Present one idea at a time 3. Speak slowly and clearly without shouting, 4. Use hand gestures, point to objects, or draw simple pictures.