Appearance
How should a healthcare worker wear their nails and hair?
shorted and rounded; tied away from face
Which type of leader maintains total control of a team?
autocratic
What are acceptable and unacceptable ways to plan your time?
report sheets, daily planners, calendar; cell phone
How does prejudice affect communication?
You will only see the stereotype and not the individual
What conflict resolution is used when a person ignores the conflict?
avoidance
What type of shoes should a healthcare worker wear?
closed toed and heels, non-slip
Which type of leader enforces few rules?
Laissez-faire
Mary has 3 people to bathe and dress. They each take 15 minutes. How long will it take her? She has extra time left in her shift and helps her coworker finish passing out meals when asked. What trait does this demonstrate?
45 minutes; commitment
What type of question is: "Can you tell me a little more about your dizziness?"
Open-ended
What conflict resolution is a win/win strategy?
Collaboration
What should a healthcare worker wear to smell good and what should they avoid?
deodorant; perfumes and scented lotions
What type of leader is team-oriented and listens to members?
democratic
What is an example of a self-centered team role?
clown, attention-seeker, deserter, aggressor
What are cultural communication barriers?
Eye contact, language, religion, health practices
Which strategy can be used by a person in authority?
forcing
appropriate to their job
If you make a mistake-who do you tell? What do you call this rule of reporting mistakes?
your supervisor; line of authority
How can a mentor help a mentee?
career advice, emotional support
What helps the receiver decode the message?
frame of reference
Which strategy partially satisfies both people in the conflict?
Compromise
Name, Dept, Credentials/Title
What is the first step in problem-solving method?
Identify the problem
What is a scope of practice?
Only do what you are trained and licensed to do
Why is verbal communication the most effective way to communicate?
Allows for instant feedback
Which traits are never acceptable in healthcare?
Dishonesty and judgmental.