Family Engagement Basics
Head Start Knowledge
Communication Skills
Building Trust
Goal Setting
100
What does PFCE stand for? 

Parent, Family, and Community Engagement 

100

What is the main goal of Head Start? 

To support children and families in school readiness and overall success. 

100

What is the most important part of good communication

Listening 
100

Trust is built through being what? 

Honest, respectful, and consistent 

100
Should goals be made with families or for families? 

With families 

200

True or False: Family engagement only happens during parent-teacher conferences? 

False 

200

True or False: Head Start only helps children

False 

200

True or False: Families should feel hard and respected

True 

200

True or False: Families are more likely to engage when they trust staff. 

True

200

True or False: Families should choose their own goal

True

300

Name one way family advocates support families. 

Helping with resources, goal setting, referrals etc. 

300

Name one service that Head Start can help families with? 

Education, Health, Mental Health, Family Support, Disabilities Services, Nutrition etc. 
300

What is one example of active listening? 

Eye contact, asking questions, repeating back what was said, nodding etc. 

300
What is one way to build trust with a family? 

Follow through, listen, be respectful, keep appointments, be supportive.

300

Name one example of a family goal

Finding housing, getting a job, budgeting, parenting support, education, transportation etc. 

400

Why is family engagement important? 

It helps children and families succeed and build strong relationships.

400

What does school readiness mean? 

Helping children to be ready to learn and succeed in school. 

400

Should we use simple and clear language with families? 

Yes

400

Why is confidentiality important? 

It helps families feel safe and respected

400

Why should goals be realistic? 

So families can successfully achieve them step by step. 

500
Who is part of family engagement? 

Parents, caregivers, staff, and the community. 

500

Family advocates work most closely with who? 

Families and caregivers 

500

What should you do before making assumptions about a family? 

Ask questions and listen first

500

If you say you will call a family tomorrow, what should you do? 

Call them tomorrow

500

What should happen after a goal is set? 

Follow-up and continued support 

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