Human Resources
This is a term used to describe the environment when team members feel safe speaking up without fear of punishment.
What is psychological safety?
Tool for forecasting events as part of the planning process for the future.
What is a budget?
This is the least liquid current asset in a pharmacy.
What is drug inventory?
includes the activities and processes required to set up a business or service, taking on financial risk, with the goal of making a profit. This can include an invention, idea, product, or service
What is entrepreneurship?
Contract term that requires providers to accept the third-party’s specified reimbursement as full payment.
What is accept assignment?
This ethical principle involves the ability to make decisions without controlling interference
What is autonomy?
These are the 3 V's of communication.
What are verbal, voice, and visual?
Law that requires providing eligible employees of covered employers with job-protected, unpaid leave for qualifying reasons rather than simply stating that every employee receives 12 weeks.
This type of budget projects the estimated amounts planned for large and long-term assets in a given period. It consists of only the current-year expenditures.
What is a capital budget?
These are the 4 main general costs associated with inventory.
What are: acquisition, procurement, carrying, and stock-outs (shortage costs)?
Economic analysis where cost relative to quality-adjusted survival.
What is Cost-Utility Analysis (CUA).
Patient’s cost as a fixed dollar amount regardless of the cost of the good or service (e.g., $30 per prescription).
This ethical principle involves telling the truth.
This is an example of a physical barrier to communication.
What is distance, large door, or a large desk.
This law prohibits discrimination against qualified individuals labeled as disabled.
What is the Americans with Disabilities Act (ADA)?
These are the 4 basic financial statements.
What is the balance sheet, the income statement, the statement of owner's equity, and the statement of cash flows.
This is used to determine the point where it is reasonably certain that the item will be available on demand.
What is stock depth?
An iterative, four-step method that involves planning a change, implementing the change on a small scale, studying the results, and then adopting or abandoning the change.
What is PDSA?
This law strengthened Medicare coverage of preventive care, reduced beneficiary liability for prescription drug costs, instituted reforms of many payment and delivery systems, and created the Center for Medicare and Medicaid Innovation. The ACA also added new health insurance protections such as bans on preexisting condition exclusions, established health insurance marketplaces for small businesses and individuals to buy affordable health insurance, and required that states expand eligibility for Medicaid, a provision that the Supreme Court later made optional
What is the Patient Protection and Affordable Care Act (ACA) or Obamacare?
This ethical principle involves the fair distribution of benefits and burdens.
What is justice?
This is an example of a semantic barrier to communication.
What is people assigning different meanings to words; jargon, or words with ambiguous meanings.
This law establishes the federal minimum-wage, recordkeeping, child-labor, and overtime requirements.
What is the Fair Labor Standards Act (FLSA)?
The process of estimating demand (revenue) for the next year is called this.
What is forecasting?
This is a formula used to determine the ideal amount of items a company should order to minimize inventory costs, such as holding costs, shortage costs, and ordering costs, and maximize business value in the replenishment and ordering.
What is the economic order quantity (EOQ)?
Attempts to build sustainable solutions using minimal resources revolve around three steps: build, measure, and learn. Emphasizes shortened development cycles consisting of quick experiments of ideas, validated learning and iterative processes.
What is lean start-up?
This Medicare part covers inpatient hospital stays.
What is Medicare Part A?
This ethical principle involves obligation to keep promises.
What is fidelity?
This is the channel through which messages pass in communication.
What is the medium?
The government requires you have employees fill out this form to verify their eligibility as a new employee to legally work in the United States.
What is an I-9 Form?
This type of budgeting tool compares figures over several time periods
These are small discounts offered for the prompt payment of invoices.
What are cash discounts.
Identifies new markets that are uncontested and unrecognized. In contrast to highly competitive markets, opportunities in uncontested or ignored markets are explored, unencumbered by competition.
What is Blue Ocean Thinking?
This Medicare part covers prescription drugs.
What is Medicare Part D?
This ethical principle involves the obligation to avoid harming other people.
What is nonmaleficence?
This model of communication notes that effective communication occurs when the sender and receiver interpret the meaning of the message in the same way.
What is the transactional model of communication?
This is the Federal agency that enforces discrimination law in the workplace.
What is the US Equal Opportunity Commission (EEOC)?
Costs that vary with activity level or volume (eg. test strips, printed materials).
What are variable costs?
A payment requirement to wholesalers where there is no time before discount may be taken and payment is due
What is cash on delivery or COD?
Based on the premise that most innovations are not truly original but slight alterations to what already exists. Encourages people to take old ideas and make them new by using a series of idea-generating techniques.
What is the SCAMPER technique?
This is known as Medicare supplemental insurance to cover items Medicare does not cover.
What is Medigap?
This ethical principle involves doing the most good.
What is beneficence?
These are the 5 dysfunctions of a team.
What are inattention to results, avoidance of accountability, lack of commitment, fear of conflict, and lack of trust?
This is something we calculate to determine if our recruitment efforts were effective.
What is a yield ratio?
20-hour per week employ is how many FTEs?
Payment for drugs before ordering or delivering.
What is prepayment?
A process that consists of five iterative phases labeled empathize, define, ideate, prototype, and test to understand customer needs to develop solutions for them.
What is design thinking?
An insurance policy provision that eliminates coverage for some type of risk.
What is an exclusion?
These are the 3 C's of professionalism.
What are competence, connection, and character? Competence is demonstrated by recognizing the drug interaction. Connection is demonstrated through empathetic communication with the patient. Character is demonstrated by integrity, responsibility, and the moral courage to contact the prescriber.
This approach to managing conflict involves taking selfish, unfair advantage of others.
What is opportunism?
This type of interview asks a candidate to describe a previous situation assuming past behaviors may predict future behavior
What is a behavioral interview?
Padding the budget is known as this.
What is budgetary slack?
These groups influence pricing by pooling the buying power of multiple members to negotiate better terms with suppliers, creating a pricing model that is often more favorable than what individual buyers could achieve alone.
What are group purchasing organizations (GPOs)?
EBITDA stands for this.
Earnings before income taxes, depreciation, and debt payments or amortization.
An umbrella policy is an example of this type of insurance protection.
What is the excess layer?
These are the 4 leadership styles in precepting.
What are directive, coaching, supporting, and delegating?
This approach to managing conflict involves others steering clear of altercations because of fear, shyness, apathy, or another reason.
What is avoidance.
This type of interview asks a candidate questions intended to unnerve the candidate to assess their stress response
What is a stress inteview.
Financial statements must adhere to these guidelines
What is Generally Accepted Accounting Principles (GAAP)?
This inventory method focuses resources on high-value items for maximal impact. It simplifies inventory control by segmenting products.
What is the ABC method?
This business structure is only one person/owner. It is the easiest and simplest structure. Unincorporated. 70% of all small businesses.
What is a sole proprietor?
The billing code for why something was done.
What is the ICD code?
What is the SBI feedback model?
What is situation, behavior, and Impact?
This approach to managing conflicts involves an approach where individuals placate others by yielding on issues.
What is accomodation?
This type of interview asks a candidate to describe their response to an imaginary situation.
What is a situational interview?
This is the balance sheet equation.
What is Assets - liabilities + Equity
This is the most common ratio used to determine how well a pharmacy is managing its inventory.
What is the inventory turnover ratio or (ITOR)?
ITOR = Cost of Goods Sold (COGS) ÷ Average Inventory Value
This type of business structure offers the liability of a corporation with the structure a lot like a partnership with members being the owners.
What is a Limited Liability Company (LLC)?
The pharmacist MTM code for a first encounter of services first 15 minutes.
What is 99605?
This model of feedback involves asking the learner self-assessment, telling observations, and asking learner the improvement plan.
What is the Ask-Tell-Ask Model?
This approach to managing conflict involves parties to the conflict cooperating to resolve conflicts in creative ways that satisfy all of the parties involved.
What is collaboration?