Coded
56.91
What is 10 Day Notice code
PGW has come out to dig service to complete a NPSO. Terms for service to be reconnected are.
What is Dig Fee + RCF + Dep (if appliable) + 1/12 or 1/24 of arrears if applicable?
This protects Level 1 customers from NPSO without PUC Approval.
What is CWIP (Cold Weather Interim Period)
Customer contacts say "okay to restore service per Grant for $1,500." The amount to enter into the restoration box.
What is $0.00?
A CSR can Reactivate a write off when.
The balance is greater than $20 and less than 4 years old.
Post termination notice code
What is 56.96
After a Two Broken PAR's a customer needs to ____ to receive another PAR.
What is satisfy the previous debt.
The amount required for a customer to pay upfront to get back on their PAR.
What is the catch-up amount
If a customer calls into Customer Service requesting to be taken off PGW payment arrangement CSR, you would select __________ in the "Negotiated Payment Arrangement screen.
what is: Action>cancel all?
The limit of medical holds a customer can have if they call in regarding how they might obtain a medical hold and the account balance is zero since the last time a medical was used.
What is 3 Medical holds/Certificates
56.95
What is 48-hour Notice code
In a situation where a spouse calls to report account holder deceased
What is we cannot conduct business over the phone
AIMS order status Accepted. Completed. CGI. Partial Complete. Unassigned.
What is accounts that CAN be worked?
Customer born in May 15,1939, they would be 81+ years old and we would not inform them that they would be eligible for
what is senior citizen discount
A path when a customer is required to recertify their CRP
What is " Customer placed on a non-financial collection
72-Hour Notice code
What is 56.93
Customer is to obtain updated income information and ensure that customers are paying according to their appropriate income.
What is CRP Recertification?
The Payment required when customers fail the Experian Credit Check while either applying for service or restoring service
What is the Security Deposit?
A landlord's previous tenant left with an unpaid balance; we do an Experian check and see he is linked to the premise; he also did not reside at the premise.
What is he is not responsible for the balance due?
A CUSTOMER'S ACCOUNT WILL BE PLACED IN A WRITE OFF STATUS WHEN THE OTHER LINKED AGGREEMENT IS ATTACTHED TO THE ACCOUNT, AND NO PAYMENT ON THE ACCOUNT HAS BEEN MADE FOR ____ ____ SINCE THE ISSUANCE OF THE ____ ____
WHAT IS 90 DAYS AND FINAL BILL
To view a customer 10day shut off notice you can go these 2 places within BCCS.
What is Acct>Launch online bill & Credit Collection event?
Level 2-5 Customers with 2 broken pars are required to pay what to have service reconnected.
What is Full acct bal + 50% Sec Dep + RCF + Dig fee (if appliable)?
the amount of months that would we extend a new PAR for a level-5 customer that needs to restore gas service but already has a broken PAR
What is zero months
John Davis, of 1918 Juniper St., has been found to be stealing gas. He calls customer service to have service reconnected. As the CSR you would.
Inform we can't assist them. Instruct the applicant that you will need research the account, and email RPU (Revenue Protection Unit) informing the customer is requesting terms for their account?
PAR type, for customers who have never had a PAR.
What is straight PAR?