Personal Characteristics
Report to work on time; avoid absences and tardiness
What is Dependability
PATHOLOGIST
ONE WHO STUDIES DISEASE
3 rings
What is answering the phone Promptly
Approval from an organization by meeting established standards
what is Accreditation
THE FIRST STEP IN PROCESSING A SPECIMEN
ACCESSIONING
Report errors when they are made
what is Honesty and Integrity
GYNECOLOGIST
ONE WHO STUDIES WOMEN
Hello my name is....
What is identifying yourself
Demonstrated proficiency in a particular area of practice by passing an exam; some states require certification
what is Certification
FREE FROM GERMS OR INFECTION
WHAT IS ASEPSIS
You must learn to communicate effectively with patients and co-workers
what is Interpersonal skills
PHLEBOTOMIST
ONE WHO COLLECT BLOOD SPECIMENS
Name of caller, date and time of call, ask questions, do not place the caller on hold, only give accurate information
What is writing everything down.
to remain certified
what is Continuing Education
TO EXAMINE BY TOUCHING WITH THE FINGERS
WHAT IS PALPATE
Be sympathetic and understanding; retain professional distance to do job efficiently
what is Professional Detachment
PODIATRIST
ONE WHO TREATS THE FEET
Tone of voice
What is smiling when speaking
American Certification Agency for healthcare Professionals (ACA) National Accrediting Agency for Clinical Laboratory Science (NAACLS) National Healthcare Association (NHA)
What are Organizations that provide Accreditation, Certification or continuing Education
When a patient becomes clammy, pale, dizzy, eyes roll to the back of the head and may slouch forward or back
WHAT IS SYNCOPE
Be sensitive to patients’ concerns; reassure anxious patients
what is Empathy and Compassion
OPTHAMOLOGIST
ONE WHO STUDIES VISION
When you are not sure what the caller means....
What is ask Questions
All information regarding a patients condition
what is Confidentiality
INVASION OF THE BODY BY BACTERIA, MOLDS, VIRUS, OR PARASITES
WHAT IS INFECTION