VOC
What does VOC mean
Voice of the customer
(T/F) My quarterly bonus is affected by internet sales
True.
What hours should someone be at the curbside pick up desk.
At all times.
How many lockers do we have?
37 Lockers
What is our Weekly goal?
District 70% our goal 80%
What department has the highest internet sales?
Appliances
What areas does the fulfillment team pull for?
Deliveries, Pro Call ahead, Installs, PUIS orders.
(T/F) Utilizing lockers increases our LTR Scores
True
Stores prove to have higher scores in locker pick ups compared to curbside or PUIS desk.
What is our year to date score?
77%
What are our YTD sales?
3 million
DAILY DOUBLE!!!!
$15 gift card for correct answer
What does SMART stand for.
Seek out the customer
Meet the customers needs
Add on related products
Review that the customers expectations were met
Thank the customer.
How many items have we staged in a locker?
1451 Orders.
11316 Total orders as a Store.
How do we improve our survey score?
What program do you use to item substitute?
red vest
What is our biggest opportunity as a store with PUIS surveys?
Thank the customer!
What is our YTD Cancellation % for PUIS?
17%
Goal is 10%
What department has the best VOC in the store?
Rough Electrical
When does the store receive credit for an internet sale?
Only after the ticket has been printed.
Name one thing on this weeks HotSheet
Multiple Answers Accepted.
When do you cancel an internet order?
NEVER!
Utilize the substitutions on red vest app. Resource to another location. Partner with an ASM.