104.01
Try to greet clients within the first:
10 seconds
What kind of questions should you ask during the consultation?
Open-ended
What is the purpose for showing the client what products, tools and devices will be used before treatment?
To avoid interrupting the client’s relaxation
What do you call a reaction that may happen during or after a treatment?
Producing functional, predictable and pleasing results during a service describes which service essential?
Create
The Connect service essential involves establishing rapport and building _____________.
Credibilityk
If you sense hesitation from the client about your recommendations made during the Consult service essential, what should you do?
Customizing a facial or body service, then performing the protocol, is a Create service essential known as:
Treat
Who should a client contact to report experiencing mild redness and irritation after a facial?
Service Provider
Creating a home-care regimen and instructing on proper product usage takes place during which phase of the service process?
Teach
Where do you walk in relation to the client when escorting them to an area (waiting room, treatment room, dressing room, etc)?
At what point would you gain consent to move forward During the Consult service essential?
Name the three Create strategies:
Show, Tell, Treat
Newsletters, birthday cards and thank-you cards are examples of:
Follow Up
Analyzing the client's wants and needs occurs during which service essential?
Consult
Which is the most personal of the five senses?
Touch
How often should a skin analysis be performed?
Every time the client comes in for a service
Provide linens that are clean and __________ to ___________
Soft , Touch
Prebooking (rebooking) is a technique for what?
When is it a good time to educate the client on how to achieve the same results at home?
During the Create service essential
Name three skills that play a big role in building credibility with clients:
-Communication skills & professional atmosphere
-Eye Contact
-Body Language
-Touch
-Listening
During which treatments would you use a Skin Charting Form? (Name 4)
-Facials
-Microdermabrasion
-Chemical Exfoliation
-Body Treatmens
What is the purpose/description of the CREATE service essential?
Produce functional, predictable and pleasing results
What does the phrase USP stand for? (used to explain benefits of a product)
Customizing a facial or body service, then performing the protocol, is a Create service essential known as:
Treat