Policies & Procedures
This is what do we do to our 'go-back' rack before running the items back to the sales floor
Stage the items!
This is the discount customers get on their purchase when doing a trade
20% off regular priced items
This is what we offer a customer to hold their items to increase sales AND protect loss
Black bins
This is the platform we use to give our customers points for their purchases or buys
Fivestar
This is where we store our best products to ensure they get posted on our social media stories
Insta story bin
This is what G.I.F.T stands for
Greet, Identify, Fitting Room, Thanking the customer
This is what we utilize to know what categories we need to be buying or not buying
This is what we do at the fitting room to have good customer service + good loss prevention
Give & get the customers name
This is what we call our 'buying policy' to explain to customers when they ask how selling works
The Spiel
This is the minimum number of Insta stories each day
5
This is who you have to contact when calling out of a shift
Chelsea and the manager on duty
This is the name of our sister store where we send women's apparel & high-end designer
Clothes Mentor
This is the MOST important area to have strict loss prevention procedures to protect our inventory
Fitting Rooms
This is what we do at registers to try and increase our transactions by $3-$4
Adding-On
This is what we include on a post of our highest demand items, to ensure they are available when customers come in to shop
"No holds."
The only people allowed to check out employees or conduct employee buys
Managers
This will be on a buy slip for any customer that is selling for the first time
A Star
This is the word for the loss of inventory (whether it's external or internal)
Shrinkage
We must have this at all times while working. It includes working quickly AND correctly.
Efficiency
This is where we post all of our sneak peeks, so customers can easily see what product is available at upcoming events
Insta Event Highlight
This is considered 'chronic' tardiness
Being more than 5 minutes late, more than 2 times per pay period
This is Plato's slogan for our buying philosophy:
All seasons, all day, all year long!
These are the 2 documents used to log sensors found on the sales floor
Sensor Tracking Log, Hot Spot Map
This is what we need to recommend EVERY customer to do (especially if they had a good experience)
Leave us a Google review!
This is what we are NOT allowed to include in our social media captions
Brand names