Cable/Rod
What are the three pieces of hardware in a cable level tension kit?
Tension Receiver
Threaded Crimp Fitting
Steel Insert Sleeve
What is the cost of a 6010 12ft bending handrail in Walnut?
$1,337.28
What items come standard in our glass railing installation kit?
Bottle of Glass Cleaner
Microfiber Cleaning Cloth
3/16″ Allen Wrench
#4 Allen Wrench
2″ T-30 Drive Bit
Pack Stainless Steel Wipes
Glass Suction Cup Handles
What are the four different floating stair configurations?
Straight
90°
Switchback
U-Shape
What is our UPS Freight account number?
18938487
On the Angle Wall Measuring Form, what does letter "C" ask for?
Knee Wall Height
What is the Janka Rating for Red Oak?
1290
What lengths do our glass cap rail come in?
4'6"
8'
12'
20'
What is the name of the report that provides evidence that our floating stair systems meet ICC code requirements?
ESR-4797
A customer is looking for the status of their RGA. Who do you reach out to?
Bill Lynch
or
Jennifer McDairmant
What post material is our Express system made from?
Aluminum
What are the four available nosing styles for custom stair treads?
Standard Bullnose
1/4" Roundover
1/8" Roundover
Square Edge
How quickly could we ship a black glass clip?
One business day
When installing a stringer on a floating stair system, what are the pieces that hold the tread brackets in place prior to bolting them to the stringer?
Christmas Tree Rivets AKA Locator Pins
What are the three infill options that can be used in coastal applications?
2205 Stainless Steel Rods
Glass
Barrier Glass
Which posts require a Postside Handrail Bracket?
D, G, H, I
Gaps between iron balusters should be less than ____ on center.
4”
What are the full names (not acronyms) of the two versions of laminated glass we sell?
Ethylene Vinyl Acetate (EVA)
SentryGlas Plus (SGP)
According to international building code requirements, each stair step must be able to bear at least ____ lbs of concentrated weight.
300 (Viewrail way exceeds this requirement!)
What company provides our powder coat finishes?
PPG
When installing a level anchor to level tension run on a rod system, how many inches should be added to determine your rod cut length?
1/2"
What type of blade is used to cut down iron balusters?
A metal abrasive cutting blade with fine teeth.
What is the width of the foot of a Surface Mount Talon Spigot?
3.75"
What is the maximum system height of a U-Shape floating stair system?
180"
What is the address of the location for all of our safety testing?
2436 Dierdorf Rd.
Goshen, IN 46526