1
Who do we contact for health emergencies?
911
When do Study Buddy (99) logs get filled out?
After every appointment
In addition to tracking student-client no shows on the Appointment Updates & Cancellations channel, tutors also report...
Their own lateness/no-shows on the same channel.
Reduce the amount of hours they are working (contact admins)
How often do teams meet?
Bi-monthly
What is the procedure for an employee wanting to sign up for a study buddy?
approvals given on a case-by-case basis
Where is the first aid kit located?
The Narnia Closet
If I'm asked to be over activities, social media, participate in a Lunch & Learn, be on the seminar team, perform a musical number, present at a forum, or other projects, there are specific time guidelines offered in the Policies & Procedures manual. What is the maximum number of minutes if I am asked to do one of the before mentioned things?
90 minutes
How do you become a team lead, mentor, or admin?
Express an interest. Do your job well. Ask Sister Kirkham
What is the maximum number of times a student-client can sign up for with the same tutor on a weekly basis?
2
How much preparation time are tutors paid for?
10 minutes per appointment
If a student needs to cancel an appointment, they can...
Call the front desk at (208) 496-4290, who will inform the tutor
Contact their tutor directly, who will post it in Appointment Updates and Cancellations
Can tutors have appointments over Zoom?
Yes, if it is a last minute and is followed by a Team message to Sister Kirkham.
If you leave the SS/RC for a mission, internship / different job, move, etc. can you return?
Rehiring is based on the RC's needs and previous employee performance.
What is the purpose of the Ambassador program, and how do they promote our message?
They promote and increase visibility of the RC to faculty and students, and give out flyers, stickers, and bookmarks
What constitutes a “no show”, where the student is charged $10 for the appointment?
**The student did not show up to the appointment.
More than 15 minutes late.
Cancelled with less than 12 hours notice.
True or False? Each tutor has 2 hours per week for reading Arbinger, plus 2 hours for personal study time
Explain.
Personal study time includes reading Arbinger books
T/F You may date your coworkers, but not SS/RC student clients (not just yours but any other tutor's clients, to be clear).
True
When is time due?
Submit by Sat @3PM and include detailed comments
What sources and materials do new hires (mentees) get trained with?
Tutor observations
Mentor/mentee training meetings
The Canvas Tutor Training Course
The training manual / proficiency passport
If a tutor is sick or has a family emergency, they should post the appointment to be covered under the "Cover My Appointments" channel and...
include all relevant info. and follow through to ensure the appointment has been covered
Name the 7 books you are paid to read
The 7 Habits of Highly Effective People
Leadership and Self-Deception
The Bonds That Make Us Free
The Anatomy of Peace
The Shift
The Outward Mindset
Dangerous Love
T/F Because the SS/RC is a warm and welcoming place, feel free to bring your friends and hang out.
Yes, we are warm and welcoming, but this policy has recently changed.
What is a master tutor?
One that can oversee mentees first appointments and is given additional training
1 full semester at the SS/RC
3 Arbinger books Read, have mentored/been a TL
What does ACA represent, and what number is significant to it's definition?
The maximum number of hours all tutors can work per academic year, the maximum is 1,300 hours
Can a tutor have appointments outside of regular hours
Yes, if given specific permission by Sister Kirkham