Attendance
After how many consecutive call off's is it required to place an employee on LOA?
On the 4th call off, you need to notify the employee that they will be placed on leave.
In the event that time and temps are missed, what is the corrective action?
Within 2 hours, utilize the paper time and temp logs and record temps manually. In the tablet you will enter a managers comment for the reason temps were missed.
True or False: Hair beads, hair feathers, tinsel, and hair jewelry are not permitted.
False: Hair beads, hair feathers, tinsel, and hair jewelry are permitted as long as they are restrained and covered.
What happens if you make a personal purchase using the P-Card?
Reimbursement is required with in 30 day. Card holder privileges can be revoked for 30/60/1 year. Progressive discipline can be applied.
At Sheetz, keeping our employees safe is of the utmost importance. We believe that one of the ways we can enhance employee safety is by ensuring employees understand their responsibility in not escalating certain already stressful situations, such as shoplifting, customer complaints/disputes, etc.
Store No Confrontation/No Chase Policy
As an assistant, how many minute(s) would you need to be late for a Tardy occurrence?
One.
At minimum, how many times a day are codes to be checked?
3 times. Once on each shift.
True or False: Hydrocolloid patches, also known as “pimple patches” are acceptable.
Not permitted to be worn in stores due to food safety/foreign object concerns.
True or False: Employee social media activity is subject to all Sheetz policies, including, but not limited to: Code of Ethics, Customer and Employee Electronic Devices, Harassment and Discrimination, Sheetz Progressive Discipline and Professionalism and Respect.
True
Employees are not permitted to turn off order points, online ordering, or close MTO and/or drive thru without the permission of their District Manager. Employees are also not permitted to post signs regarding order point closures or any other type of service disruptions.
Store Management Team Members are not permitted to turn off MTO, SBC, or retail items from ordering platforms utilizing Menu Manager for any reason other than the store has experienced an out of stock situation.
MTO Closing Guidelines
True or False: you don't need to send in a 12pt review.
True. You are responsible for getting the 12pt review signed on the employee's Next shift. Then it lives in their file until they hit 33pts and all relevant documentation gets sent in.
How long do you have to get truck off the floor?
4 Hours
Under shirts must be what colors?
White, black, charcoal gray or red.
If a reporter is on the lot, you should let them do their thing. All press is good press!
False:
If a member of the media requests permission to take photos or videos in a store or on Sheetz/CLI property or to conduct interviews with customers or employees, they should be immediately referred to their supervisor or the Manager of Communications and Public Relations at 1-800-280-4357. If a member of the media is taking photos or videos, or conducting interviews without permission, a manager should ask them to stop and refer them to our Manager of Communications and Public Relations.
Employees may not ring their own sales/purchases, or the purchases of their immediate family members, while on duty. Immediate family is defined as mother, father, son, daughter, brother, sister, husband, wife or legal guardian.
Employees are required to keep the receipt with the respective food/beverage item(s) purchased (with the exception of the self-serve coffee and fountain drinks). For purchases made through SheetzGo!, employees are required to show their digital receipt at the register.
Employees are not required to ring free, on-duty employee self-serve coffee, self-serve tea, self-serve Cupo’ccino or Fizz City fountain products into the register (unless they are provided to on-duty police officers).
An employee is not to set aside items for a later purchase.
Store Employee On-Duty Sales Policy
How many points does an employee get for calling off AFTER the start of their shift?
11-Same as a NC/NS
What items are included in the 4 hour sanitizing process?
All used scoops, All used knives, All used spreaders, All used pizza cutters, Pretzel oil brush, Duke utensils (including ladles, spoons, tongs,spoodles, and any used utensil storage pans),Oven speed trays/mats, Oven paddles, Fryer utensils (Fry scoop, tongs, baskets, or containers used to weigh product, tossing, containers), Microwave pans are used for heating burgers, chicken, and meatballs.
Utensils: SBC
Measuring cups, Carafes & lids, Stirring spoons, Product scoops (including any storage containers), Steaming pitchers, Ice scoop
Touch Points: MTO
Monitors, All MTO cold unit handles, The door handles to the walk-in cooler and walk-in freezer, Hand-washing sink knobs, Fryer buttons, Fry basket handles, Fry freezer handles, Microwaves inside, out, underneath, and handles, Merry Chef/Turbo handles and screens, Nacho cheese dispenser buttons, Duke buttons, All shaker handles & sides
Touch Points: SBC
Espresso machine steam levers, pod holders, buttons Ice drawer handle and inside ice scoop holder. VitaMix blender handles and buttons, Squeeze bottles, Sauce and Monin pumps, Sink handles, Nitro handles
True or False: No one cares if you wear socks.
False- Socks are required as part of the Uniform Guidelines.
When having a mediated conversation, you should record the conversation if no one is available to be a witness.
Other than as defined in the Sheetz Social Media Policy (which allows photos or videos only when consent of all involved parties has been granted and when the photos would not divulge Sheetz proprietary information, or other confidential information pertaining to products, operations, equipment, and services) cameras, video cameras or any type of audio/video recording devices, including those found on smartphones, cell phones and other electronic devices, are not permitted to be used by Sheetz employees while on Sheetz/CLI premises, or in Sheetz/CLI facilities, whether or not the employees are on or off the clock. More specifically, audio recordings of any conversations at Sheetz, (including, but not limited to, conversations between or with employees and/or customers) are strictly prohibited.
Employees are prohibited from eating, drinking, chewing gum, or tobacco use in the food service area in order to prevent contamination of exposed food, clean equipment and utensils. Employees are only permitted to consume or use these items in designated areas.
Food Consumption and Tobacco Use Guidelines
True or False: Employees need to be notified when a 33 pt review is sent in
True
Name ALL 13 of the reportable illnesses
Hepatitis A virus (Not Hepatitis B or C)
Typhoid Fever (Salmonella Typhi)
Nontyphoidal Salmonella/Salmonella spp
Shigellosis (Shigella spp)
Enterohemorrhagic or Shifa toxin-producing Escherichia coli (STEC)
Norovirus
Campylobacter (Ohio ONLY)
Giardia (Ohio ONLY)
Cryptosporidium (Ohio ONLY)
Cyclospora (Ohio ONLY)
Vibrio Cholerae (Ohio ONLY)
Yersinia (Ohio ONLY)
Entamoeba Histolytica (Ohio ONLY)
Brand approved shirts are permitted to be worn on what days?
Fridays and holidays that Sheetz pays Holiday Pay.
(Martin Luther King, Jr. Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day).
How much are YOU allowed to approve for community outreach?
$50. $1000/year
Where should you park your vehicle?
On the outer edge of the property. Is there a policy that states this, no. However, the cameras denote the employee parking areas, parking outside of this area increases personal liability if something were to happen to your vehicle. See Sheetz Personal Property Guidelines. Plus, its just rude.