Systems
The system you would use to change a customer’s debit card limits.
What is Customer Assist ?
Bill payments can be delivered by these two methods.
What are electronic or paper check.
This Chase checking account has a $15 monthly service fee that can be waived with $500 or more in qualifying electronic deposits.
What is Chase Total Checking?
This is the step where you determine who’s calling (e.g., caller’s name or business name) before you verify identity.
What is identification?
The CEO of JP Morgan Chase....
Jamie Dimon
This system helps you guide the customer when self-servicing online.
What is Nav Tool ?
Zelle payments can be canceled in this status.
What is pending.
This type of deposit account holds your money for a set period of time and typically earns interest.
What is Certificate Of Deposit?
The exact disclosure you must state before providing info on certain calls: “This call will be monitored or recorded.”
What is the call monitoring disclosure?
-Service
-Heart
-Curiosity
-Courage
-Excellence
What are Chase Values?
This system houses details related to the customer’s online profile.
What is Admin Tool or DPM ?
Customers can have this many external accounts on their profile
What is 25.
This Chase account must have $250 deposited or a qualifying account to not be charged monthly.
What is Secure Checking?
You can’t release account info or process transactions until this is completed.
What is successful authentication?
Midnight
Mickey
Darth Vader
Grogu
Family
Mickey & Crew
What are Disney Debit Cards?
This is the system you will use to authenticate internal callers from the branch and other departments.
What is Connect Us?
If a Bill Pay paper check isn’t cashed this amount days, it’s automatically stopped and funds are re-credited (timing varies by whether the account is open or closed).
What is 90
This Chase account earns interest based on a daily collected balance and must have 15,000 in account or must pay $25 monthly fee
What is Premier Checking?
This authentication method sends a text code and is U.S.-only (can’t be sent to international numbers).
What is One Time Passcode (OTP)?
This Chase service lets customers check balances and deposit checks using a phone
What is the Chase Mobile App?
This is the system you will use to search for more details for debit card declines.
What is Transaction Inquiry?
If a customer can’t cancel an eligible international wire online, what is the last alternative
What is wire recall.
What two accounts are now legacy products?
College and Sapphire
If a caller is mumbling to get you to fill in the gaps, treat it as suspicious and follow the reporting process.
What is report a suspicious caller?
This happened in 1969 in Manhattan, New York. The location was West 26th street and 11th Avenue?
When did Chase open it's first drive-in branch?