General Terms
Define Engagement
Process of joining with family members to set shared goals for treatment by establishing a relationship
Bonus: The relationship is based on respectful curiosity about strengths and needs.
Name one assessment used to promote engagement of a family.
CANS, Comp, TM assessment, or Collaborative Helping Map.
No consideration of the family's wants
Unacceptable. Family Voice, Family Choice
Gathers some relevant consents/releases
Developmental: Thank you for getting some. We do need all relevant ones though
Gathers consent/release without explaining why
Unacceptable. Transparent practice as families have a right to know what PHI is going to be disclosed.
Why is engagement important?
Sets the foundation for family-centered therapeutic relationship
Yes/No and Why: Being available to clients and families whenever they need it
No. This builds dependency on the clinician. CBHI works to build independence with the families we serve.
Using judgmental language in docs not shared with family
Unacceptable. Objective documentation only please
Writes documents collaboratively with family
Ideal. Families should be involved in the interventions used.
Writes information for "clinical eyes only"
Developmental. Thank you for documenting. It should be in family friendly language.
True/False: Engagement is built during the first segment of treatment
Name 3 ways to build engagement with collaterals
Consults, IEP meetings, PCP calls, DCF check ins, care plan meetings
Sessions take place with most of the family
Developmental: All members of the family should be involved in treatment, with legal guardian consent
IHT calls to schedule 48 hours after assigned to a case
Developmental. IHT referrals are to be called within 24 hours.
Including collaterals/hubs in the treatment planning process
Ideal!
Who needs to be engaged? Name 5.
Family, client, providers, collateral contacts, and natural supports
Name 2 approaches to help build rapport.
Identifying learning styles, understanding the family culture, remaining open minded, being transparent about services.
"Mother is being lazy during this session because she won't get up from the couch to help the session."
Unacceptable. Even though example was used, "lazy" itself is judgmental.
Missing opportunity to adjust skills to each home environment
Developmental. Thank you for using your skills. Family culture should be considered in your approach.
Avoids discussing past negative experiences with treatment.
Developmental. Thank you for checking on treatment history. We do need to figure out what went right/wrong before.