Communication 101
We have two: One in google and one in Osiris?
How many staff calendars are currently in use?
This is the one and only place parking lot staff need to look for information to prepare for a funeral upon arrival (Hint - it's not the office).
What is the back hall wipe board.
This handy phrase is useful for knowing when to present a GPL to a potential client.
What is "When in Doubt, Hand it Out"
All questions about a specific funeral service should be directed to who?
The funeral director making the arrangements.
As of today - this is where should family personal items be moved after the funeral while they are waiting to be returned.
Where is "upstairs?"
This part of the body should never be used when lifting the gurney into place.
What is your back?
At the graveside, staff should clarify whether family or others are staying to witness this final part of the service.
What is the casket lowering?
Under normal circumstanced, when should staff arrive for a funeral onsite?
30 minutes before family is expected to arrive.
If a staff members uses their own vehicle for work, what is the current federal mileage reimbursement rate?
What is 72.5 cents per mile?
This is a brief (5-15 minute meeting) that starts at 9am on weekdays and should not be interrupted if possible.
What is the morning stand-up?
Under normal circumstances, when should staff arrive for an off-site funeral?
90 minutes before the family is set to arrive (longer if drive time is a factor)
It is okay to take a message for a return call when a person calls asking for what?
What is pricing?
We have several of these, not all of them are meant for all staff to use.
What is a checklist?
This is the last thing to check before leaving after a funeral.
Are the cars all put away and keys on the keyboard?
This is needed to take a decedent to the cemetery for burial, but not to the crematory for cremation.
What is a mortuary science license?