Email Essentials
The part of an email that briefly tells the reader its main topic.
What is the subject line?
Give a courteous greeting and introduce yourself.
What should you do at the start of a professional phone call?
Professional business norms.
What term describes expected behavior in a professional setting?
Being willing to learn, accept helpful feedback, and make improvements.
What does it mean to be coachable?
Posture is ______ communication.
Is posture nonverbal communication?
The polite greeting at the beginning of a professional email.
To say words clearly.
What does it mean to enunciate your words?
Listen, use respectful language, limit distractions, or be adaptable.
What are ways to show respect during a face-to-face conversation?
Listen without interrupting, ask a clarifying question, or thank the person.
When receiving feedback, what can you do to show that you are listening?
Body language, posture, or facial cues.
Name one example of nonverbal communication.
The email part that contains the main information for the reader.
What is the email body?
Speak at a clear pace, use an appropriate volume, or enunciate.
What is one way to make your voice easier to understand during a business call?
Choose a quiet place and mute the microphone when not speaking.
What should you do to reduce distractions during a virtual meeting?
It is specific, respectful, and gives a useful suggestion for improvement.
What makes feedback constructive rather than hurtful?
Trust and rapport.
What does effective nonverbal communication help build between people?
Two things a professional email signature may include.
What are the sender's name, company, web address, and phone number?
Leave a clear, polite message with your name and reason for calling.
What should you do if you leave a voicemail?
Dress professionally or be ready on time, and choose a quiet, distraction-free setting.
What is one way to show professionalism in a virtual meeting and one way to prepare its setting?
"Thanks for telling me. I'll practice speaking more clearly next time."
What is a respectful way to respond when someone suggests that you speak more clearly during a presentation?
Speaking rate, tone, enunciation, or volume. Body language, posture, or facial cues.
What are examples of verbal and nonverbal communication?
A subject line to summarize the topic, a salutation to greet the reader, or a signature to identify the sender.
What are some ways to improve an email with no subject, greeting, or signature.
Speak at a clear pace and introduce themselves.
What are 2 things that would make a call more professional?
Move somewhere quieter, mute when not speaking, avoid interruptions, and take turns respectfully.
What are ways to improve the quality of a virtual meeting from a noisy place?
“Your email explains the main idea clearly. Adding a subject line would help the reader understand the topic right away.”
Give an example of constructive feedback about a teammate’s email.
Appropriate tone, clear enunciation, and attentive body language.
What are 2 communication skills?