Collections Workflow
This is when the collections process begins.
What is when the referral is received?
The first collection call and letter occur on this day each month.
What is the 10th?
Payment plans should ideally resolve balances within this timeframe.
What is 6 months?
This balance amount is required for attorney escalations.
What is $3,000.00 or greater?
The training said this three times regarding bad debt.
What is Prevent! Prevent! Prevent!?
This should be reviewed weekly.
What is the aging report?
The second collection call and letter occur on this day each month.
What is the 17th?
This document is required for all payment arrangements.
What is a promissory note?
This letter must be confirmed before an IVD can be issued.
What is the Flanagan letter?
This should be considered a last resort for collections?
What are discounts?
This should be completed daily to ensure accurate balances.
What is cash posting?
This form is completed after the third collection call.
What is the risk form?
This payment methos helps automate collections.
What is ACH?
The BOM is assigned this task 30 days after the Flangan letter is mailed.
What is calling the resident or responsible party?
Facility can approve up to this percentage for discounts.
What is 10%?
Residents should pay this amount in advance.
What is 30 days?
This letter is required in Illinois before issuing an IVD.
What is the Demand letter?
True or False: Statement generation and aging review stop once a payment plan begins.
What is false?
This should be assigned to the Private Pay Manager when attorney escalation is needed.
What is a task?
This should be discussed with the resident or responsible party when the referral is received.
What is their financial situation and ability to pay privately?
These documents should always be signed before or during admission.
What are the Admission and Financial Agreements?
What is the Flanagan letter?
RDO/RVP must approve payment plan which exceed this timeframe.
What is 12 months?
This must occur before a balance can be escalated to an attorney?
What is exhaust all collection efforts?
Collection efforts do not end because this happens.
What is the resident passes away?