Mapping 101
A map of how things work today.
What is a current-state map?
A picture that shows the steps to turn inputs into outputs.
What is a process map?
The shape used for a decision
What is a diamond?
Maps help people do this better with each other.
What is communicate?
Mapping takes a lot of this.
What is time?
A map of how things should work after improvements.
What is a future-state map?
What goes into a process?
What are inputs?
The shape used for the start and end.
What is an oval
Maps help spot these slowdowns in a process (starts with "B").
What are bottlenecks?
Busy staff may not want to do this.
What is take part or participate?
Maps should be built by a team, not by just this many people.
What is one?
What comes out of a process?
What are outputs?
The shape used for a step.
What is a rectangle?
Maps help departments get on the same page, which is called this (starts with "A").
What is alignment?
Simple maps can make complex work look too ___.
What is simple?
Maps use simple pictures plus this.
What is text?
The person in charge of the process?
Who is the process owner?
These show which way the process goes.
What are arrows?
Maps make work easier to see, which is called this (starts with "T").
What is transparency?
A map alone doesn't create this.
What is change?
Maps help break down the walls between departments (starts with "S").
What are silos?
Another word for a step in a process (starts with "A")
What is an activity?
The shape used for a wait.
What is an upside-down triangle?
People understand a problem faster with a picture than with this.
What is written text?
Mapping works best for work that's done the same way every time (starts with "R").
What is routine work?