TipOne
How many times can you autoclave TipOne boxes?
100
What is "edge effect"?
Uneven cell growth on the outer wells of 96 well plate.
-Fully autoclavable
-4 digit display facing you
-Color-coded to match tips
-Locking mechanism
What is the Vortex Mixer's max speed for tube and microplate adapter?
1,500 rpm
What is the volume range for the Eppendorf Xplorer plus digital pipette?
0.1ul-10,000ul
How many TipOne tips have the ACT label?
All of them
What do the beveled sides on small bases and tabs on large lids help with on the CytoOne dishes?
Prevent accidents- allow for safe and easy pickup and handling
What is the warranty on ErgoOne pipettes?
3 years
What is the PMC's maximum speed?
6,500 rpm
Which type of centrifuge is typically used for high-throughput or large-volume processing?
Floor-standing centrifuge (capable of handling multiple large rotors).
How do you do the "dye test" with TipOne tips? What does that show the customer?
Pipette water with food coloring into the TipOne tip and the tip they are currently using. The TipOne tip will have significantly less residue compared to what they are currently using, and they will be able to see how much is left behind in their tip.
How does the CytoOne 96 well plate reduce edge effect?
Filling perimeter and inter-well spaces with sterile media created a cushion around the outer cells.
How often should ErgoOne pipettes be calibrated? Explain USA Scientific's calibration service.
-Once a year
-3 levels of calibration done in-house, free return shipping, preventative maintenance, and repair services.
What is the Mixer HC's temperature range?
99 to 13 below room temp
What is the difference between the Mixer HC and Eppendorf Thermomixer C?
2 programs versus 15
Which parts of the TipOne system are made with recycled plastic and which parts are made with pure polypropylene?
Recycled plastic- transfer covers, refill cassette bases, racks
Pure polypropylene- rack lid, wafer, tips
We offer a lot of different tubes and vials- why would a customer specifically need amber-colored vials?
To store cell culture medium without the risk of light degradation.
How do you explain to a customer the difference between ErgoOne pipettes and Eppendorf research plus pipettes?
ErgoOne= Toyota/Ford
Eppendorf= BMW/Lexus
How do you explain/sell the Vortex Mixer and Mixer HC as "sister products"?
Vortex Mixer- Little sister
Mixer HC- Big sister
What is the difference between the Mastercycler X40 and Mastercycler X50?
(Little sister)X40- 96 well aluminum block, 12 column gradient
(Big sister)X50- 96 well aluminum block, 96 well silver block, 384 well aluminum block, 2d gradient
How do you convert a lab that is using cheaper less expensive tips to TipOne?
- Quality of tips (pure polypropylene/free of additives0
- Sustainability
-Filter refill system
A lot of labs are "married" to the cell culture brand they use because they know it works for them. How do you convince them to switch or at least try CytoOne?
Offer them a sample and ask if they can use extra cells to test out our plates.
(A lot of different ways to do this/answers may vary)
How do you approach converting a lab from a closed tip/pipette system to ErgoOne?
-Trade-In for best pricing
-Explain the benefits of not being "locked in" (supply chain issues, not being "married" to one brand)
How do you sell the Vortex Mixer against the Vortex Genie?
The Vortex mixer is very similar in price, and you get more features with the different adapters compared to the Vortex Genie.
Eppendorf CO₂ incubators maintain precise conditions for cell culture. What is one key benefit of Eppendorf incubators?
They maintain optimal humidity and prevent evaporation of cell culture media.