Accounts
To have this account you must have a direct deposit or make 20 debit card transactions a month
Free Easy Checking
What type of loans does NFCU offer?
Personal, Auto, Business, Motorcycle, Boat, RV, Pledge, Student, Mortgage, Leisure Vehicles
*Bonus points* What are the leisure vehicles?
What are all the credit cards that NFCU offers?
Cash rewards, Cash rewards plus, cash rewards secured, GO rewards, Am. Express, Flagship, Platinum
What is the name of our NFIS rep?
Jon Murdock
What is the minimum amount you can send with Zelle?
$1
Which checking account charges a monthly service fee? How much and why
Flahsgip checking charges $10 if daily balance is less that $1500
What type of loan application must be processed for a member who wants to remove a co-applicant from a loan>
Refi no new money
Which card has an annual fee? How much is it?
Flagship, $49
____ ____ ____ specialists provide free financial counseling services to members and Navy Federal team members.
Personal Finance Management
A member comes in and wants to cancel a zelle transaction and you see the payment in the past activity section, can it be canceled?
It cannot be cancelled. Member must contact the recipient to request a return.
Which 3 accounts offer up to $10 per statement period in ATM Fee rebates
Free Easy Checking
Campus Checking
Flagship Checking
What is the responsibility of the First team member who submits the loan application and receives the auto-approval?
True or False: Members can not prequalify for a credit card
False. They can pre qualify online
True or False: You must be a MLO to refer someone to the realty plus program
FALSE. Anyone can refer a member
What are the 3 delivery speeds for zelle?
Instant
Next Day
Standard
A qualifying military direct deposit must post to the Free Active Duty Checking account within ___ days of account opening.
180
TRUE or FALSE: If you process a loan that is auto approved and the funds are being auto deposited, you still need another team member to print the prom note and perform the LD function in LOUI.
FALSE:
If a member was to ask you what an authorized user was for a credit card how would you explain it?
How many can you have?
An authorized user can make purchases on your credit card account but isn’t an account owner. They aren’t financially responsible for the account, but we notify the credit bureaus that they’re authorized to use your account.
4
__ _______ is a financial management service that provide members with tools and educational resources to assess their financial health, set goals, and make informed decisions.
My MakingCents
Instant: Daily $2,000
Instant: Rolling 30 Day $12,000
Next Day / Standard: $3,000
Next Day / Standard: Rolling 30Day $3,000.00
What type of associations can open accounts with NFCU?
Only associations organized for the specific purpose of providing assistance and/or support to the military (Active Duty/veterans/retirees) or are located on a military base are eligible for Navy Federal association accounts.
True or False: Members can Refi an auto loan within 60 days of posting?
TRUE: Refinance auto loan and additional money is added for the purpose of adding tax, tag, and title and/or warranty to a vehicle purchase loan within 60 days of the date the loan posted.
Can the payment due date for the credit card be changed? If so when can it be changed?
Yes.
Once in a 6 month period
Navy Federal partners with ______ o provide members a more streamlined and efficient car shopping experience
TrueCar
Zelle disputes must be submitted within ___ calendar days of the transaction.
120