Row 1
What is the monthly minimum balance fee for universal checking?
$25.00
What is the minimum to avoid a fee in a money market?
$10,000
How many times can you refer a friend?
5 times
What account gets free official checks?
Universal
What fee do non-customer's get charged at WSB ATM Machines?
$2.50
What is the fee after more than 6 withdrawals are done per calendar month?
$20.00
Does the Universal checking account earn interest?
Yes, there are 4 tiers
After how many PIN failures or rejected transactions will your card be locked out? Who can unlock them?
3 consecutive PIN or rejected transactions and any Banker!
Which account titles are not eligible for a debit card?
Irrevocable Trusts, Estate accounts or Guardianship accounts
What dates does the statement cycle run? Is it calendar days or business days?
17th-16th, Calendar Days
What is the cost to expedite the delivery of a debit card?
$35.00
What is the FDIC limit for a joint account?
$500,000.00 ($250,000 per owner)
How many ATM's do we have and what states?
850 and Wisconsin and Minnesota
When beneficiaries are designated the customer specifies what % goes to which beneficiary? True, False, or Depends
Depends- IRA plans can have specific % but all other accounts get split evenly
If a consumer doesn’t gain immediate access to online banking after enrolling what does that mean and who will follow up with them?
It means that some of the information they entered doesn’t match what we have on our system and the call center will call them to verify their information before set up is complete
I am the owner of my own small home improvement business but it is not registered with the state. I call it Megans Marvelous Makeovers. How would you title the account using my social security number?
Megan Weigand
DBA Megans Marvelous Makeovers
What is the max purchase limit for a business account?
$7,500
I deposit a check thru Mobile Check Deposit at 3:30 pm on Thursday when will my funds be available?
Tuesday (2 business day hold plus we stop approving mobile deposits at 3:00 every day so it wouldn’t get approved until Friday)
How much cash can business and consumer accounts take out of the ATM?
$510
What is the daily balance and consolidated balance for the Business Analysis checking account?
Daily Balance of $10,000.00 or a consolidated balance of $25,000.00
Name 4 of the account disclosures.
Product Brochure, Account Fee Schedule, Interest Rate Sheet, Deposit Account Agreement, Truth in Savings, Reg E Electronic Fund Transfer Disclosure, Funds availably, Check 21, Privacy Policy, Checking Program (BRAVO, MVP, HERO, STUDENT), and New Account Information (signature card)
What does ACH stand for and why would a business customer use it?
Automated Clearing House and the business can then collect and send payments electronically
What is the set-up fee for Merchant Check Capture?
$200.00
What are the 5 required identifying information to open any account with WSB?
Name, Address, DOB, Tax ID #, and CIP Document (Driver’s license, articles, etc.)
If when a business customer needs to complete the 1 time security code and receives 2 phone numbers that aren’t theirs what does that usually mean?
They entered their company ID or User ID incorrectly, or they are inactive