Project Management
What is the Project Management Overview?
Maximizes value for customers and shareholders by executing projects and programs using an efficient and effective project management process
Implements processes to manage projects effectively, controlling quality, cost, scope, and schedule
Mr. Smith called because he can see red spray paint on the ground, and he is worried that his driveway will be disrupted. He wants to know who is doing the work, what work is happening, and when it will be done.
811
Who handles Pole Complaints?
Project Management
What does Restoration & Repave do?
They fix issues that can consist of concrete, grass, asphalt, or brick pavers.
*Restoration & Repave handles ALL gas restoration (PECO and COC) as well as PECO electric.
Does Work Week Management handle Barge Board Brackets?
Yes
What is the Contact Type for a Planned Outage Notification (PON)?
(PECO) Planned Outage Letter
Ms. Jackson called in because a pole was dropped off in front of their house, and they want to know where exactly the pole is being placed, when the work will occur, and why the pole needs to be replaced at all.
Project Management (PM)
Who handles Planned Outage Notifications (PONs)?
Project Management
What are Temporary Cables?
Temporary cables are underground wire faults identified by the DSO and routed to Fault Locate & Repair (FLR) or Power Quality (PQ).
When does Work Week Management handle Planned Outage Notifications (PONs)?
Only after being identified by a coach or supervisor do PONs belong to WWM.
What Procedure Flow has the Pole Complaint Form?
Residential - CC&B Field Activity & Meter Maintenance Pole Pick-up, Barrel Lock
Mr. Snyder called in because there is a temporary cable on the ground and the protective covering has moved. He would like someone to fix the covering and wants to know when the work to remove the cable is going to take place.
Philly Work Week Management (Email)
Who handles UG Taps Connects?
Work Week Management
Who do customers call about a customer question related to Mark Outs or work going on in a specific area?
811
Once Power Quality (PQ) completes their investigation, which WWM location do they route temporary cables to?
Philly (Philadelphia)
After looking up the county, what information is supposed to be given to the customer?
Customer Liaison Email
Mrs. Johnson called in because her barge board bracket complaint has not been resolved. You can see a WR in CC&B and want to know when the customer's repairs will be made.
Work Week Management (Email)
*If there is no WR for the BBB, contact the DSO or issue a new FA for the DSO to route a WR to WWM
Who handles questions related to work going on in a specific area?
Work Week Management
What is the topic of this training segment?
Project Management Vs. Work Week Management
What is the Philly Work Week Management email address?
WorkMgmt-PhilaWWM@exeloncorp.com
What is the name of the form that Project Management needs agents to submit?
Pole Complaint Form
Mrs. Green called in because after PECO finished work at their home, they are not happy with the way we left the grass! They want to know when someone will be back to fix it.
Restoration and Repave
Can Work Week Management help me with a call related to Project Management work?
No, Work Week Management (WWM) and Project Management (PM) are two different departments & organizations.
PECO will resolve pole complaints by either installing or removing the pole within how many business days?
30 Business Days
Where is Work Week Management Located? (3/5)
BucksMont (Warminster), DelChester (Berwyn), Philly (Christian Street), Gas (Plymouth), and Veg Management (MOB)