Leasing
What document outlines the terms and conditions of a resident's tenacy?
The Lease Agreement
What is one of the most important skills when dealing with an upset resident?
Active Listening
What types of tours do we offer?
Virtual and In-Person
What is the CRM called?
RentCafe
What document should you look through if you are unsure of a company procedure?
The Employee Handbook
Before approving an applicant, you must verify what items?
Income, Rental History, Credit/Background Screening
For roommate add-ons, do you need to verify their income?
Yes
When are property logs due?
1st of the month
Where is new pricing generated?
LRO
A team member wants to purchase supplies. What do you do?
Input a PO before making a purchase.
What payment reserves a prospects unit?
A resident tells you they will be moving out. What is the first thing you need to do?
Have them fill out the Notice to Vacate form.
What report is due on the 15th of each month?
Property Update
Where can you add notes about resident interactions?
In Memos
No
When do you invite a prospect to Rent Cafe?
Right after a tour
A resident moves out, when should you walk the unit?
ASAP
What purchasing site has pre-approved vendors and pricing?
Yardi Market Place
Where do you schedule property blackouts?
CRM Calendar
An employee wants to take time off. Do they need to give you any advanced notice?
Yes
Where can you find helpful leasing resources?
E-Point, the Resource Library
A resident calls the Support Center before speaking to you about a situation. How do you respond?
Tell them that they can only reach out to the Support Center if the office cannot be reached and there is an emergency situation.
Is it okay to accept an applicant with good credit that does not make enough income?
No
What do you need to check daily in CRM?
The queues
Where can you find the payroll and holiday schedule?
ADP