Buffers Part 1
The meaning of M&O.
What is Manuel Intervention and Open?
The priority used to communicate any issue with a job to the area PS.
What is priority 200?
The status and priority used to find tickets that need the SDC’s attention.
What is status SKAMPO and priority 200?
The amount of time a SDC has to contact the customer for an emergency job.
What is 2 hours?
Another name for a coordinator.
What is a Schedule Dispatch Coordinator (SDC)?
The status and priorities codes used to see the M&O buffer
What is MO and priorities 298 to 601?
The default priority for National and Government customers.
What is priority 300?
The status and priorities used to find tickets that parts have been delivered and ready to be scheduled.
What is status MOP priorities 903 to 906?
The job overlay indicating that a job is in jeopardy.
What is an 'X'?
SLA.
What is the acronym for Service Level Agreement?
The buffer to find tickets that were made from faults from inspections done
What is the deficiency buffer?
The default priority for Commercial, Small Business, and Residential customers.
What is priority 400?
The jobs waiting to be sent to Service Power.
What Manuel Intervention and Open jobs?
The NDC motto.
What is "If it’s not documented, it didn’t happen”?
The acronym for the tech’s boss.
What is STM?
The job types used to find the deficiency tickets for Commercial and National tickets.
What is DEFC and DEFN?
The priority used to indicate a priority 200 issue has been resolved.
What is priority 600?
The code put in the Job Class tab so that you are only looking at service jobs in your buffer.
What is code SVC used for?
The job request codes for 4hr and 24hr response times.
What are C and P?
JLP.
What is the acronym for Job Location Productivity?
The letters used in the status field to find the deficiency ticket.
What is SAMO?
The priority used by Blue Prism when a job is left on the tech’s page well after their schedule.
What is priority 601?
The mean of each letter for SKAMPO.
What is Scheduled, Cleared, Assigned, Manuel, Parts, and Open?
The job request codes for End of Next Business day and Standard Response.
What are I and Q?
FRU.
What is the acronym for Final Responsibility Units?