Plan Branding
New York Branding
Fidelis
Intent used to Update and verify a members PCP/PPG
Update PCP/PPG
California,Mississippi,Arkansas,Missouri
AMC
The member stated that they will schedule the appointment themselves
Educated
Appointments were scheduled, the member scheduled the appointment or already had service, provider unavailable, provider pushback, medication adherence was addressed or a member opted to speak with a Health Coach
Call complete
Texas Branding
Allwell Superior Health
Intent used to document Ancillary Benefits and documenting information provided from summary of benefits and EOC's
Benefits and Eligibility
Texas
MTC
Member stated that they will complete virtual screening
Telehealth Appointment
The phone rang, but the call dropped prior to anyone answering the phone
Disconnected call
Arizona Branding
Allwell Arizona Complete
Intent to Review , Document and schedule Gaps in care
Gaps in care
South Carolina
SMC
Provider doesn't schedule appointment times
Walk-in appointment
Used to callback member immediately after a disconnected call
Immediate Callback
Arkansas Branding
Allwell Arkansas Health and wellness
Intent used Search in network providers
Provider Search
Washington and Oregon
XOC
Member requesting PCP advise or additional information for screening
Member requested PCP consult
The member is no longer eligible for care gap call, This will finalize the lead and take it out of the batch. This should not be used for State of emergencies.
Not Attempted
Oregon/Oregon (WA-Clark County) Branding
Health Net of Oregon/ Trillium
Log view status
Wisconsin
MWC
Addressed
Used to callback member after inbound call
Manual Callback