Skills
Closed Questions
Body Language that shows you are listening...
Verbal reinforcers, leaning in, nodding your head, relaxed posture, calm facial expressions, others you can think of?
First and most important ingredient in therapeutic process...
The client in their search for life-enhancing outcomes is the first and most important “ingredient” in the therapeutic process.
Client is told early on they can do nothing to change their situation then developing...
Learned Helplessness
Entrepreneurs tend to be...
Gutsy
Questions that need a more nuanced answer than yes or no.
Open Questions
In session is it only necessary to listen to verbal cues?
No you must pay attention to nonverbals as well
Definition of counseling...
Counseling is a professional relationship that empowers diverse individuals, families and groups to accomplish mental health, wellness, education, and career goals
Clients who drag their feet and “push back” against any kind of helping at all or parts of the helping process is known as
Resistance
The 3 dimensions of all responding skills
Perceptiveness, Know-How, Assertiveness
Nonverbals fall under what skill category?
Client attunement/ Client Observation
What does Active Listening do? (In the slides)
Plays a key role in all human service endeavors. Listening to clients is an important part of building the working alliance.
What are the three goals of counseling?
1) Life Enhancing Outcomes
2) Learning How to Help Oneself
3) Prevention Mentality
When engaging in this behavior clients often can NOT see the bigger picture due to the story or narrative in their own mind
Self Limiting Behavior
What are SMART goals?
S- Specific
M- Measurable
A- Achievable/Attainable
R- Realistic/Relevant
T- On a Timeline
These skills help encompass all that has been said in session or revisit what was talked about in previous sessions to encourage a consistent and aligned treatment.
Paraphrasing and summarizing.
Forms of distorted listening... (name at least three)
•Filtered listening
•Evaluative listening
•Stereotype-based listening
•Fact-centered rather than person-centered listening (wanting details or giving research to much)
•Sympathetic listening
•Falling for Myths about nonverbal behavior
•Interrupting
Tools used as a “Browser”
- Mining
- Organizing
- Evaluating
- Incorporating
While engaging in this behavior clients will often fail to make choices that will help them cope with problems or develop unused opportunities
Dysfunctional Behavior
When Actively Listening you should listen for..
•Experiences- What happens to clients (Listen to the clients experiences)
•Thoughts- The way clients think and the thoughts that go through their head (Listen to the clients thoughts and patterns of thinking)
•Behaviors- What clients do or refrain from doing (Listen to clients behaviors and patterns of behavior)
•Affect- The feelings, emotions, and moods that arise from or are associated with their experiences, thoughts and both internal and external behaviors (Listen to the clients feelings, emotions, and moods)
•Listen for Strengths, Opportunities, and Resources
What is the proper way to reflect feelings back to the client or encourage the client to name feelings?
Do not name them, you ask what are some of the current feelings that are coming up for you during this time. Or you mention feelings that they themselves have already described and ask them to expand on them.
What is SOLER?
S: Face the client Squarely
O: Adopt and Open Posture
L: Remember that it is possible at times to Lean toward the other
E: Maintain good Eye contact
R: Try to be relatively Relaxed or natural in these behaviors
What're stages 1, 2, and 3 of the helping Model?
Stage 1: Help clients explore their concerns. Identify the real story with new perspectives. The right story: Key issues to work on
Stage 2: Help clients determine problem-managing outcomes and set goals
Stage 3: Help clients draw up plans to accomplish goals
What is are the 2 types of self control and their meanings?
Decisional Self-Control: Ends the conflict once. It is a "one-shot" action or a "big decision".
Protracted Self-Control: A continuous process involving sustained resistance. It is often required to keep efforts from flagging after the initial decision.
Future Oriented Probes:
•What would this problem look like if you were managing it better?
•What changes in your present lifestyle would make sense?
•What would you be doing differently with the people in your life?
•What current patterns of behavior would be eliminated?
•What would you have that you do not have now?
•What accomplishments would be in place that are not in place now?
•What would an unused opportunity look like if you were to develop it?
•Help clients review examples, role models as a source of possibility