Snap Card
What is the correct disposition when a customer calls in with a Snap Finance Card inquiry, and the application is NOT completed?
SF Card
In the experience section, for both CS and MS, what section is scored the lowest across both departments?
Rapport/Personalizing the call
How much is the standard processing fee for RTO accounts?
$39.00
Give a basic description of the RTO product
Snap Finance Rent-to-Own (RTO) is a lease product. Snap purchases the merchandise and allows the customer to use it until they've completed the terms of their lease. At that point, the customer obtains full ownership. Terms of the lease are usually over 12 months and since it's a lease, it incurs Cost of Rental instead of interest.
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True or False? The customer will receive an email that includes a sliding scale calculator to check how much their payments will be based on how much they finance.
True
What is the minimum approval amount for RTO?
$250.00
What is the difference between a lease and a loan?
Snap Loan is an unsecured installment loan that offers affordable payments like a Rent-to-Own (RTO) lease. Unlike a lease, Snap Loan allows for services to account for more than 40% of an invoice and it accrues interest instead of a Cost of Rental.
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True or False? If the customer changes address, the agent can update the address in Snap App and resend the physical card.
True or False -
We can do a REDO for a customer as long as it's within the first 90 days.
False - we can only do a REDO if the account is less than 30 days old and the customer hasn't made a payment.
True or False - The customer must pay a $39.00 processing fee for SnapBacks
False - there is no processing fee.
True or False?
The interest rate for Snap Loan starts at 91.9%
True
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What is the time frame to receive the Physical Card?
7 - 10 business days
How much is the processing fee in Hawaii?
$39.00
How long if the full term for a Snap Credit + account?
24 months
For RTO accounts - what percentage of the lease can be used for services, if any?
40%
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Do It The Right Way
Scenario: The customer is at a store, and the card is not working. The customer calls Snap for help. The customer wants to be able to use the card.
What should the agent do?
1) Ask the customer what store they're at/ask what they're trying to buy
2) check to see if the store is on our merchant locator
3) If the store is on our locator, enable the merchant so the customer can make the purchase
4If store is not on our locator, advise the customer they can only go to stores in our locator.
Name the states where taxes are collected by Snap
Connecticut
Illinois
Pennsylvania
Texas Virgina
How long does the customer have to pay off CPO for Snap Credit + accounts?
6 months
For Snap Loan accounts, the customer will receive the "waterfall effect" experience. Meaning, we will try to approve them for a loan first. If the customer cannot be approved for a loan, they will be approved for a lease.
False - Snap Loan follows the same approval guidelines as RTO. Only Credit + will receive the waterfall effect.
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