QCC Jeopardy

Branch

100

What is the current All-Clear Signal?

American flag on the front door.

200

What is our security question?

"Do you have a coin machine?"

300

What is the process for granting visitor access for NFCU employees and non-employees?

_{Navy Federal Employee:}

• _{Navy Federal visitors must provide a valid government-issued photo ID.}
  • _{Navy Federal ID badges are not an acceptable form of ID.}
• _{Branch team members must confirm the visitor currently works for Navy Federal by using the  Employee Directory.}

_{Non-Navy Federal Employee:}

• _{Non-Navy Federal employees (e.g., plumber, electrician, handyman) who visit the branch will be asked to provide a valid government-issued photo ID. Although a government-issued photo ID is preferred, the Team Leader can use their discretion to accept one of the following alternate IDs when a valid government-issued ID is unavailable:}
  • _{A work badge with photo.}
  • _{Vendor identifiers (e.g., company vehicle, company uniform, business card).}

400

What are the procedures for opening and closing the branch?

_Opening:

• _{1 team member is the look out and SMSR/Leader goes in to clear the branch (2 team members are required)}
• _{The Leader/SMSR will drive around the building before going in then will make sure there is no one hiding in and rooms}
• _{Once the branch is clear they will place the all clear signal}
• _{If the team member clearing the branch is taking longer than normal the look out will call the branch and ask the security question}

_Closing:

• _{Verify all the drawers are locked and all the member data is out away}
• _{Make sure no members are left in the branch}
• _{Set the alarm and verify the door locks behind}

500

What are Active Critical Scenarios and what actions must be taken based on the critical scenario?

_{Active critical scenarios are when there is an immediate threat to the safety of members and team members. Specific actions must be taken based on the critical scenario, and the guidance will differ for closing or evacuating the branch.}

• _{Active Assailant}
• _{Bomb Threat}
• _{Gas Leak, Fire, or chemical spill}
• _{Escalated Abusive Member}
• _Robbery
• _{War/Terrorist Attack}

CIP/BSA

100

What is CIP?

To comply with Bank Secrecy Act (BSA) regulations and the Customer Identification Program (CIP), prospective members are required to provide basic personal information prior to opening an account, including valid photo identification.  

200

True or False - An Unexpired Government Passport Card is an acceptable form of identification for CIP?

True 

300

What is the NFCU Instruction: 2072E ?

Bomb Threat-To publish information and guidelines for Campus and Branch Office personnel for handling the complex problems of bomb threats.

400

What is BSA?

_{The Bank Secrecy Act (BSA) originated in 1970 and was designed to help the U.S. Department of Treasury identify the source, volume and movement of currency and other monetary instruments to safeguard the United States from money laundering and, with the enactment of the USA PATRIOT Act in the aftermath of September 11, 2001, terrorist financing schemes.}

500

How are Cashier's checks ordered via another delivery channel (e.g., Online Banking, CCO) and issued via AP Secure CheckWriter, recorded in UAD?

• _{For amounts less than $3,000 a Primary ID must be recorded.}
• _{For amounts $3,000.00 or more, a primary and secondary ID must be recorded.}
• _{This includes third-party pick ups.}
  • _{For non-members, use the access number that appears on the OLC.}

• _{Add a member-level note with a 1-year expiration date and include the following information:}

  • _{Type of ID}
  • _{ID Issuer}
  • _{ID #} 

Required Disclosures

100

Where is the NCUA's Your Insured Funds Brochure located?

Greeter and behind teller line

200

What is the NCUA Insured Funds resource?

NCUA share insurance protects members' deposits in the highly unlikely event that Navy Federal would need to close for the purpose of liquidation.

• Members are covered up to $250,000 and coverage may be increased by varying account types and ownership. 

300

What are the required disclosures for a New Membership with a Checking Product?

• _{NFCU Products & Services Form/Brochure (NFCU 1314)}
• _{Navy Federal Important Disclosures (NFCU 606)}
• _{Schedule of Fees and Charges (NFCU 2043ep)}
• _{Current Rate Sheet}
• _{Navy Federal Debit Card Disclosure (NFCU 210AB), if applicable}
• _{Direct Deposit Instructional Editable PDF (NFCU 41290), if applicable}
• _{A sheet of temporary checks, if applicable}

400

What are the required disclosures for Prospective Members?

_{Branch team members should give a prospective member the following:}

• _{NFCU Products & Services Form/Brochure (NFCU 1314)}
• _{Current Rate Sheet if a member asks about deposit rates}
• _{Membership Application (NFCU 97)}

500

What are the required disclosures for opening a New Account for Existing Member?

• Navy Federal Important Disclosures (NFCU 606)
• Schedule of Fees and Charges (NFCU 2043ep)
• Current Rate Sheet

Random

100

Cash advances on non-Navy Federal cards are considered high-risk transactions. What are two additional questions we need to verify to confirm their identity regardless of the cash advance amount?

 1) What is your joint owner's name and date of birth (DOB)?

2) What is the make and year of the collateral on your Navy Federal loan?

200

What are the cash-level guidelines during and after business hours according to the Cash-Level Guidelines resource?

$2,750 during business hours and $250 after business hours.

300

Where is the branch’s evacuation location?

In the dirt field in front of Wal-Mart

400

Where do you go to confirm the status of a POA and the approved transactions indicated prior to processing any request?

Member Resources ~ Power of Attorney (POA) Tracker

500

What are the required disclosures in the Pre-Approved loan packet?

• _{E10 - Green Title Envelope}
• _{478 - Pre-approved Vehicle Loan Draft - Dealer Instructions}
• _{689 - Congratulations on Your Pre-approved Loan!}
• _{990 - Please read carefully!}

Fun

100

How many ounces of water did Sahemi drink on the first day of the Wellness Committee Hydration Challenge?

64oz 

200

What do we celebrate on St. Patrick's Day?

Irish citizens celebrate the day by attending church to honor the saint who brought Christianity to Ireland in the 5th century. It's celebrated on March 17 annually to honor St. Patrick's death date.

300

Who is Sammie?

Sammie the Sea Otter- NFCU mascot

400

What is the highest bill denomination issued by the US?

The United States one-hundred-thousand-dollar bill (US$100,000) is a former denomination of United States currency issued from 1934 to 1935. The bill, which features President Woodrow Wilson, was created as a large denomination note for gold transactions between Federal Reserve Banks; it never circulated publicly.

500

What is Amanda's favorite vegetable?

Asparagus