Common Troubles
Info
Arm/Disarm
Bypass Sensors
100

Panel lost power.

Panel - AC Off

100

How many zones does the system hold?  

128 zones 

100

How can many ways can you disarm?

3 ways (Disarm Manually, Disarm Remotely, Disarm Automatically

200

Panel has lost communication with cell tower.

Cellular Connection Lost

200

How to Reset? 

1. Tap Message icon (envelope) in the top right corner.
2. Tap [Messages/Alerts/Alarms].
3. Tap Acknowledge All to select all alerts then tap OK.
4. Swipe left or right to exit.

200

True or False: When a zone is bypassed, that sensor will not trigger an alarm or sound at the panel, in the event of a break in or forced entry, please notify the authorities directly. 

TRUE

300

Panel battery is low

Panel - Low Battery

300

Type of Backup battery

Rechargeable 3000mAh lithium-ion battery providing over 24 hours of backup power.

  

300

Clarissa has taken me for brunch I need to set my alarm before I leave how? 

1. From the home screen, Tap [Lock Icon]
2. Tap [Arm Away Lock Icon]

400

Sensor is in failed/trouble status.

Sensors - Failure

400

Is it compatible with Interactive Services?

Yes

400

How many device can I connect for tapless disarming?

5 devices
NOTE: The user may need to enable this setting in their Bluetooth settings. 

500

??

Device lost wireless connection with panel.

500

Name a compatible service? 

Alarm.com Main / Control App
DT 24/7 Monitoring

500

True or False: When someone disarms the panel manually the camera will take a photo with date.

FALSE (the camera will  capture the date, time, and name of the user.)

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