Alerts
When do we need to verify 2 forms of ID for the change of address alert?
Change of address
Order a credit card
Order a debit card
What is the all-clear question?
Do you want coffee from McDonald's?
Does the GAP application go in PAL loan packets?
No
When would a minor be ineligible to request a debit card when the joint owner is not present?
Less than 14 years old
No valid govt issued ID
The initial debit card has not been ordered yet
If a Navy Federal visitor arrives outside of normal business hours, we should take their ID and verify them through what?
Employee Directory
How many forms of identification are required to remove an ID Theft Risk Alert that was placed on an account more than six months ago?
1
What is the branch phone number and do you have it saved?
817-539-4212
Yes I do.
At what point during a MORE application must a member be provided new disclosures?
When member is opting in or out of E-Sign.
If a member brings in a savings bond under a previous name and proof of previous name cannot be found in IBM Content Navigator, what documents must we verify prior to cashing them? What notation should be left?
Marriage license
Divorce decree
Court document
Non-expiring member level note must be placed stating what documents were verified to redeem bonds in the member's previous name or if IBM was used to verify the name change.
What set of numbers should be notated (member-level) when processing Comdata checks other than the date of processing?
Authorization Code
What is the expiration period for the check review alert?
30 days
Where is our first evacuation spot and where is our backup evacuation spot?
First: Belk
Backup: Homegoods
Where can you find the gift card disclosure that is required to provide to member prior to processing a gift card purchase?
It is located on the blue gift card sleeve. (NFCU 1793)
What 3 tools/items must be reviewed EVERY time you complete an international wire?
3 tools: Bank Wire Security Procedures, International Countries & Currencies List, and OFAC sanctioned countries page
What type of notation should be added to document that full payment has been received for a charged-off account (e.g., Member-level or Account-level)?
Account-level note with no expiration indicating that the full payment has been received. If the account no longer shows in UAD, place a member-level note with no expiration indicating that the full payment has been received.
If member has requested to remove an unverified actor alert, what details should be included in the non-expiring member-level note?
Verified member's identity to address Unverified Actor alert
Type of ID(s)
ID Issuing Authorities
ID number(s)
Expiration date(s) (if applicable)
Indicate the documents were verified by Fraud Fighter
What are the 2 possible responses to the all-clear question can there be?
No, I do not want coffee.
Yes, I want coffee with __ sugars please.
Which type of lending products require you to read disclosures directly from eNet?
Credit Cards and Consumer Loans
What is the name of the item that contains the most frequent payees that have been identified as scam-wire transfers? Provide 3 payee names that have been identified as a potential risk.
Payee Hot List
Amaryllis Mendoza
Coinbase, Inc.
George A Rodriguez
ISB Tech Solutions, Inc.
Matthew T Amato
Nancy S Zimmerman
Zap Solutions, Inc.
Highway Motors Online LLC
Provide 3 red flags that would require leadership escalation during a wire.
If the member has an account with a charged-off alert, team members must offer to resolve the charged-off account. What verbiage must we read prior to contacting the appropriate Charged-Off department and/or processing transactions on accounts in Good Standing?
"The following statement is for informational purposes only, and not an attempt to collect a debt: Per your promissory note/credit card disclosure/Navy Federal Important Disclosures (NFCU 606), available funds are pledged as collateral or security interest. These funds may be used without further notice to pay all or part of a delinquency or charged-off balance."
What 2 branches are listed on the closed sign located in the robbery packet and what is the current version?
Arlington and Burleson
(4-26)
When must the 606 and Schedule of Fees and Charges be given to an existing member?
When member opens a new account.
At what point would an MSR review the Dealer Watch List when completing a loan application? If the dealer is not on the watch list, what must you notate in NICL?If the dealer is on the watch list, you must leave a UAD member-level note with 1 year expiration and include what details?
Loan applications in which a member already has a vehicle and dealer picked out.
"Dealership is not on the Dealer Watch List"
Details for UAD note:
Negotiable items must be placed on a 5 day hold if a member's account has been overdrawn for how many days? What reason should be selected?
If the member does not want to apply the funds to the negative balance, the check or negotiable item should be?
6 or more business days
Doubt of collectibility because > confidential information that the check may return
Returned to the member.