QSAM Fundamentals
What does QSAM stand for?
Quality System and Monitoring
Receiving a MARS Intake item from requestor on the intake SharePoint.
What is the status of a brand-new card that has not yet been generated by the Checker?
Draft status
What type of attribute, named after regulations like ECOA or FCRA, requires extra accuracy?
Regulatory Attributes.
What role is responsible for the initial build or modification of a card or attribute in UAT?
The Maker.
The two main environments used for QSAM maintenance, one for testing and one for live changes.
Production and UAT.
What will pause the SLA clock on an intake item?
What type of card requires a PSR submission and developer involvement?
Non-3.0 Card.
What color is used to indicate all new or changed text when modifying a scoring guide?
Red font.
What role independently validates the work of the other before anything is generated or moved to the next step?
The Checker.
The MARS SharePoint
What is the standard Service Level Agreement (SLA) for a non-PSR request?
11 business days.
What is the permanent identifier for a card that cannot be changed after creation?
The card name.
What is the critical security step a Maker must take before sending a new scoring guide to a Checker?
Password protect with Restricted Editing.
What is the number of business days each role has to complete their part of the process in UAT?
5 Business Days.
What are the three pillars of QSAM Maintenance Excellence?
Quality, Accuracy and Consistency
What document must be attached to the intake before any decommission work can begin?
The Decommission Approval email.
What date should never be altered when creating a new card or modifying an existing card?
The Effective End Date (12/31/9999)
A Checker must perform this essential, simultaneous review of the intake, the drafted guide, and the published guide.
In a "True Fail" testing scenario, which role is responsible for correcting the identified issue.
The Maker.
Where are all scoring guides housed?
What fields, including Status and Assignment, are managed exclusively by the MARS team and are not visible to requestors at the time of Intake?
The MARS-Only Tracking fields.
What is the five-step sequence for getting a new 3.0 card into the live production environment?
1. Build in UAT, 2. Checker validates in UAT, 3. Requestor tests in UAT, 4. Implement in Production, 5. Checker validates in Production
When decommissioning a scoring guide, it must be moved to the Archive folder in these two locations.
MARS SharePoint and the QSAM Maintenance Shared Drive.
Which role is ultimately responsible for clicking "Generate Draft" or "Generate Modification" in both UAT and Production?
The Checker.