Overrides
Quality
Call Documentation
MyRx
Team
100
The amount under Approved Pharmacy Reimbursement is used for?
What is Claim $ Amount Override?
100
Thanks you Connie
What is Caller's Name?
100
What is the status of my Prior Authorization?
What is Prior Authorization Inquiry?
100
When submitting an override for a commercial plan i must use this?
What is Formulary Status for Commercial Plans Job Aid?
100
"What? What? What?"
What is Lucerito favorite quote?
200
Max 2 fills at retail?
What is MSMS?
200
Thank you for calling OptumRX.
What is Greeting?
200
Per Benefits
What is Benefit Inquiry?
200
Patient just got admitted to hospital.
What is Transitional Flowchart?
200
"Ohhh Jijiji"
What is Sarah's favorite laugh?
300
Medication is rejecting 70.
What is Pega Tool?
300
15 seconds
What is Unannounced Silence?
300
I haven't received payment.
What is Pharmacy Inquiry?
300
Test Strips &/or Lancets rejecting 88
What is MAPD Part B Product Refill To Soon
300
Oh i wasn't in that meeting?
What is Carlton's favorite quote?
M
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