Hand-Off
When a prospect walks into the studio, what's the first thing you should do?
Step out from behind the desk — remove the physical barrier
1. Ask how the class was? how did the level feel?
what should be disconnected from the wall every night?
the heater
what should instructors look at at the start of their shift?
the daily class list on the ipad
Where did Joseph Pilates establish his first studio?
What are the top 3 intake questions you should always ask if you only get 3 to ask
1. what are your goals and injuries?
2. what do you do for exericse right now? or what have you done in the past?
3. how many times a week do you want to do pilates?
What are 2 key points to hit in the Pre-Class statement?
1. We offer 3 levels of class: beginner, intermediate, and advanced
2. If the class feels easy today, it can be one of 2 reasons...
How many days can a MS roll over credits without a managers approval?
30 days
what ambiance is the instructor in charge of setting before and after class?
the lights and music
What's Joseph's Wife's name?
Clara
what are the 5 pieces of information you should deliver to the instructor during the hand-off?
Name
Goals
WHY
Limitations
Pilates Experience
what is one of the most important things you should do as an instructor once the MS has given you the hand-off?
make the prospect feel welcomed
What should be included on the daily guest list?
first time guests, birthdays and milestones
What are the 5 touch points to state in your intro to class?
1. your name
2. the format your teaching and props used
3. ask for any injuries
4. ask for hands on adjustments
5. names on board
Name all the Pilates apparatus
mat, reformer, cadillac,, springboard/ tower, chair, ladder barrel, spine corrector, ring
What is the best way to over come a price objection?
to build value
during the hand back, if a prospect with bad form says the class is too easy what should the reccomend be?
more flow 1 classes and private sessions to be able to get more out of the gorup class
explain the prospect class day confirmation process
1. 24 hour text reminder goes out
2. if prospect responds, sent conformation text and waiver
3. confirm in club ready
list 5 of the 10 class clas standards
1. Programming & Preparation
2. Housekeeping of Class
3. Sense of Order & Creative Sequencing
4. Seamless Transitions/Continuous Flow
5. Foundational Exercises
6. All Sides, All Ranges
7. Regressions
8. Modifications (due to injury)
9. Hands-On Corrections or Adjustments
10. How Class Ends
how many exercises are in the classical mat repertoire?
34 original exercises
what is a pre class statement for a member specalist prior to the hand-off?
if you enjoy everything today, are you interested in becoming a member with us?
Name all 6 steps for the hand-back in order
1. How was class? How was the level?
2. What went well
3. Area of opportunity
4. Professional recommendation
5. Any questions for me?
6. (member specialist name) can show you how easy it is to get started
list all the memership prices and per session cost for every membership assuming unlimted members come 5 times a week
399 per session $18
369 per session $30
299 per session $37
189 per session $47
4299 *bonus monthly $358 per session $16
name 2 of the 3 effective cueing techniques from the Housekeeping workshop
1. imagery
2. muscular
3. breath connection
Name the mat exericse thats in the mat repertoire that we wont ever use in group class or privates
the Crab