What is the cash box limit for your top and bottom drawer?
TOP $5,000 bottom $7,500
100
What is dual control?
An activity occurring in the presence of two people, both individuals verifuying and taking responsibility for that activity
100
What is our safe entry signal?
Sign in windowsill
200
Is it acceptable to have a "Shred Pile" that is shredded daily?
NO
200
What should be done with the employee(s) who were robbed?
Take them to separate location away from everyone else and have them complete Look, Listen, and Remember Form. SECLUSION IS NECESSARY SO THEY DONT GET CONFUSED
200
What information must be on a cash strap sold to the vault before it is placed inside the vault?
Employee's initials of who sold the cash and the date aka use the stamp
200
How must night drop be verified
2 people must be present at the night drop vault and record what is it in on the Night Drop Entry sheet. Two people must then verify the contents of the bag and envelope
200
What do you do if you arrive at the branch in the AM and all lights are on and it appear someone is in the branch but the safe entry signal is not up?
Leave the branch area then call the branch and idtentify yourself and ask for the branch hours
300
What is considered sensitive information? ( Customer and Employee)
Name, address, telephone number, social security number all of that fun stuff
300
What is the name of the manual where you find information pertaining to the steps to take during and after the Robbery AND where is it?
Peoples United Bank Branch Emergency Procedure Manual AKA the PUBBEPM and it is on the back counter to the left in the corner
300
What is the purpose of locking your second drawer? HINT there are 2 answers
To store strapped cash so it is out of the top drawer and also to protect you from having a large amount of cash in your top drawer should a robbery occur.
300
Who must sign the vault entry log when a cash or coin shipment is received?
Two Peoples United Bank employees.
300
When should you share you TI and BI passwords with someone?
NEVER
400
What steps should you follow if a service tech comes to the branch and says he/she is there to service the copy machine?
Ask for ID(2 forms) picture and company, make sure that someone has given approval to them being there, log them in the book, stay with them if not in public area
400
Who should you call following a robbery?
911 or local police department and Regional Administration Office
400
What is the MAX amount of cash that can be kept in the RV?
$50,000
400
What information do we include on the vault entry log every time we go into the vault under dual control?
Time and initals/ employee ID of the two employees preforming the action
400
What do you do when you temporarily leave your work station?
Lock your top and bottom draqer and take the key with you and also lock your computer screen
500
What do you do if a customer emails you asking for account info?
Tell them we don't email sensitive info and to call us or call center
500
If you are passed a note during the robbery. what do you do with the note?
Try to put it aside and out of sight. Try not to handle it or touch it
500
Where do you place shipment upon arrival and how long does it have to stay there?
Shipment must be placed in the RV and kept there for a minimum of 30 minutes prior to verifying
500
By signing an entry log, what are you indicating?
You are verifying that you were present and witnessed everything that occurred in that time
500
If you are in the situation of calling the branch and asking the hours because you suspect something suspicious and the person gives you the branch hours what should you do?