Access & Availability
What is a required expectation for crisis response availability?
24/7 Crisis
Coordination with hospitals helps reduce this outcome.
Readmissions
Staff must receive ongoing _________.
Training
CQI stands for _______?
Continuous Quality Improvement
Crisis services must be available how often?
24/7
This Service must be available regardless of a person's ability to pay.
CCBHC services
CCBHCs must coordinate care with these two systems.
Physical health and behavioral health.
This workforce role brings lived experience to services.
Peer support specialist.
Quality improvement relies heavily on this.
Data
Mobile crisis teams provide services where?
In the community
CCBHCs must provide timely access to this type of assessment.
Initial screening and assessment
What document often formalizes partnerships?
MOU/MOA
What leadership challenge can directly impact compliance?
Staff vacancies.
Leadership should regularly review these.
Quality dashboards
Crisis services help prevent what?
Emergency Dept visits/Hospitalization
What leadership metric often indicates an access problem?
Wait times
What role is frequently responsible for coordinating services across providers?
Care coordinator / case manager
Why is workforce development important in CCBHC's?
Ensures quality and service availability.
What cycle is commonly used in CQI?
Plan-Do-Study-Act (PDSA)
Who are the community partners that usually collaborate with a crisis response?
EMS, Law Enforcement, Hospitals
Name two strategies to improve access.
Open access scheduling, telehealth, same-day appointments, expanded hours
Give an example of a community partner that supports care coordination.
School, hospital, FQHC, law enforcement, housing agency
Name three workforce retention strategies.
Supervision, career ladders, recognition, flexible scheduling, training
Name one quality measure your organization tracks.
ISERV - timely access to care
SRA - Suicide Risk Assessment
Tobacco Use
PHQ9- Depression
Alcohol Use
SDOH
Depression Remission
What data should leaders monitor related to crisis services?
Response times, outcomes, utilization