Category A
What is First Choice mean to DHL?
Continuous Improvement Approach
What is this is First Choice tool means a regular, structured face-to-face conversations – i.e. dialogs – between managers, supervisors or team leaders, and their respective teams?
Performance Dialog (PD)
Complete the missing element: " See It, ____ __", Fix It"
Sort It
What does the 1st "S" in 5S mean?
Sort
If the customer gives a rating of 9 or 10, it is a _____ category.
Passive
What is this First Choice tools mean structured methodology for creating and maintaining an organized, clean, safe and motivating working environment.
5S
What does the 4th "S" in 5S mean?
Standardize
Complete the First Choice Approach: "When you see a ________ issue, take action!"
customer
If the customer gives a rating between 0 to 6, it is a ______ category.
Detractor
Who is the SMT of the PH First Choice team?
Nigel Locket
What is the hashtag for First Choice Week 2026?
#MakeOurCustomersSmile
What is this First Choice Tool mean an easy and structured way to identify a business problem, deep dive to analyze the root cause and finally take corrective and preventive action – so that the recurrence of the problem is prevented?
ImpAct/Problem Solving
What does the 2nd "S" in 5S mean?
Set in Order
If the customer gives a rating of 7 or 8, it is a _____ category.
Promoter
What is this First Choice Tool mean structured “visit” from managers / supervisors to analyze the As-Is situation, get first-hand impressions and familiarize themselves with process problems.
GEMBA Walks
What does the "ICCC" mean?
Insanely Customer Centric Culture