RBA Company
How many years has Renewal by Andersen of Des Moines been serving central Iowa and who are the owners?
20 Years by Dave and Wendy Steffes.
What is Fibrex made of?
40% reclaimed wood fibers and 60% thermo polymer.
List the 5 key commitments of our methodology.
1. Schedule now 2. All parties are available 3. Agenda 4. Date/Time 5. Need for windows and doors.
"I am a busy person and don't have my schedule with me right now, so I don't really want to set an appointment. Can I just get a card and I'll call later?"
"If you set an appointment with me today, I will give you an additional 5% off, however it has to be set within the next 48 hours and all homeowners need to be present. If you find out that day/time does not work for you just give us a call to reschedule."
Can we do blinds in our patio doors?
We can do blinds, but not in all doors. There is a limited selection/sizing of doors that we can put blinds into.
Our custom-made windows are manufactured in...
Cottage Grove, Minnesota.
We carry 6 types of windows, what are they?
Double hung, casement, Awning, Gliding, Picture, Specialty, Bay and Bow.
When is the appropriate time to offer the 5% off card?
If they set the appointment within 2 days and both homeowners will be present.
"How much does a window usually run?"
"The price of any RBA window depends on the size, style, frame, installation, and more. We suggest you talk to a design consultant.
What is the gas in between the panes?
Nitrogen Argon Gas
Renewal by Andersen LLC was started in this year...
1995.
How does Fibrex compare to wood, vinyl, and aluminum products?
Fibrex will not rot like wood and will not warp/bend like vinyl. It is low maintenance, durable, maximizes glass space, and comes in many color options and wood finishes.
Complete this statement: We only ask two things when we schedule a visit,...
1. The first is that you block out 90 minutes of time whether we need it or not, that will give us plenty of time to go over all your options and answer all of your questions and measure your windows.
2. The other thing we ask is that all homeowners are present, so that we can answer everyone's questions and eliminate the need for multiple trips, phone calls and emails.
"My wife and I have two different work schedules so I don't think we will be able to find a time when we are both home that works with your schedule."
"Most of our customers are buys, that's why we are so flexible. We can set a time during the day, evening, or on the weekend- which of those times are better for you."
What is the radius that RbA of Des Moines services?
60 Miles
The Difference between Andersen and Renewal by Andersen is...
RBA is the full-service replacement division of Andersen windows. RbA works directly with home owners on their window and door replacement projects. We have one series of windows; Fibrex. Andersen has a good, better, best series of windows that can be used for new construction or can be bought for self-replacement from Home Depot, Menards, and local lumber yards.
What brand of windows and doors do we offer?
RBA Fibrex windows, Andersen Patio doors, and Provia entry doors.
Recite the 6th and 7th conversation phases in the methodology.
6. Now obviously your know that we make our money...
7. Where at your request...
"I live in Beaverdale in an old historic brick home that is over 100 years old and I want to keep my wood windows."
"We have done a large portion of historic homes. Fibrex gives the benefits of replacement windows without forfeiting the historic look you want to keep. We do offer maple, pine, and oak finishes on the interior."
What glass do we use in all of our windows?
High Performance Smart Sun Glass.
How are we different from our competitors?
People, Process, Product, and Installers. We have superior people. We are with you from the beginning to the end. We have a great performing product which is Fibrex and no other company has this product. There is a 20-year transferable warranty on our Fibrex and glass, there is also a 10-year transferable warranty on hardware/weather stripping. We have a local 10-year warranty, exceeding the corporate warranty of installation completed by our master certified installers.
Renewal by Andersen does not offer..., list 7.
Triple pane windows, blinds between the glass in windows, new construction, we do not just sell windows without installing, sunrooms, skylights, and interior doors.
What is the most important part of the methodology?
It is all important.
"I have a lot of condensation on my windows. If I replace my windows with your fibrex windows will it get rid of all the condensation?"
"Not necessarily. If you replace your windows with our fibrex windows it could make the condensation worse because our windows will seal tightly. We highly suggest figuring out where the condensation is coming from and to eliminate the humidity.
What is the difference between scheduling a sole homeowner or a one-party appointment?
Sole homeowner means 1 person owns the home and a one-party means 2 people own the home but only 1 person will be present.