Customers can add, remove and request tours using this tool.
What is the tour cart?
100
The system where tours and appointments are booked.
What is an Agent Tools?
100
This team member handles contract writing and negotiations.
What is a Redfin Agent?
200
Humble, never says "I", and admits mistakes
What is Genuine?
200
You log in here to make a time out request.
What is Workday?
200
Customers submit offer requests using this tool.
What is the Offer Wizard?
200
This is where a transaction that is in contract is managed.
What is Deal Room?
200
The liaison or gate keeper who works with the parties to a transaction to ensure time lines are met and the file is complete.
What is a Transaction Coordinator?
300
Mission-driven, working for more than a paycheck
What is Fire?
300
How customer satisfaction is measured
What is Net Promoter Score (NPS)?
300
A uniquely Redfin way for customers considering listing their home to get some feedback on the right price for their home.
What is the Price Whisperer?
300
Where you would go to review a customer's tour/offer/transaction history.
What is the Customer Profile Page?
300
A real estate generalist with a vast knowledge of current inventory in the market they work in.
What is an Associate Agent?
400
High-standards, goes above and beyond to deliver the unexpected
What is Wow?
400
It has the largest readership of any Redfin forum.
What is the CBPG?
400
The tool that any person looking to a buy a home, no matter how serious or not, should take advantage of when searching on Redfin.com
What are saved searches/instant updates?
400
Here, Agents can view their reminders, check their NPS, check their Redfin Matchmaker results for their clients, and manage their schedule.
What is the Agent Dashboard (individual dashboard)?
400
Often the first human interaction a new client has with Redfin, this person strives to make sure P1 honor rate is met.
What is a Tour Coordinator?
500
Resourceful, makes more from less
What is Rally?
500
The 3 components of ATV that describe how we are different?
What is Advocacy, Technology, and Value (ATV)?
500
The information on Redfin.com that is 100% unique to Redfin that gives home buyers additional information on a property that doesn’t show up in the listing agent remarks or in the photos.
What are Tour Insights?
500
The result of when a customer submits a question or other request for service via the website.
What is an Agent Request?
500
A brand new position that is expected to have a huge impact on the first experiences that customers have with Redfin?