OVERDRAFT
DEBIT CARDS
MISCELLANEOUS
CLAIMS
MISCELLANEOUS
100

If there is no indication on our systems of any attempt to use the card (no decline code, none of the steps above were applicable, etc.) it could be:

What is..

  • The merchant's terminal is having difficulty connecting to Regions or Visa. The customer may try the card at another merchant or location, if desired.
  • The magnetic strip on the card may be damaged. If the card does not work at any location the customer tries and there is no apparent reason it should be declined (as reviewed in the steps above), you may offer to order the customer a new card. The customer may keep their current card open if desired.
100

This decline normally occurs when a someone is trying to bind/tokenize a card to Apple Pay, Samsung Pay, Google Pay. Due to an indication of fraud, the card cannot be tokenized and is a decline code via VISA. 

What is 059?

100

Merchant Dispute Required Scripting...

What is Any supporting documentation (i.e. receipts, emails, legal documentation) associated with the transactions being disputed today should be submitted to our claims team either by fax at (205) 547-2889 or by email to dcdisputes@regions.com within 5 days?

100

Days it takes to process a claim...

What is 10 business days?

200

360 Decline code...

What is Lock it feature?

200

Submitting a __________ deposit, customers have the option to request immediate access to the funds or allow the deposit to go through processing and be available the following business day.

WHAT IS Mobile?

200

The investigation is now complete. Based on the investigation, it has been determined to not provide any credit to the customer's account.

WHAT IS Claim Review Complete, Credit Not Issued?

200

6666

What is ITEM RETURNED?

300

Because we cannot guarantee the availability of certain type of credits to an account, a ___ deposit is recommended.

What is CASH?

300

Cardholders are charged a fee of __ for international transactions (PIN Based and VISA transaction types) processed outside of the US or US Territories.

What is 3%

300

Information That Can be Released to a Customer Regarding the Garnishment/Levy...

What is....

  • Amount of the garnishment/levy

  • The name of the plaintiff or merchant owed

  • Mailing address the notice was sent

  • Court/Agency address and Contact information

300

Customer initiated a transaction with the merchant, but there is a problem with the transaction.

What is MERCHANT DISPUTE?

300

When contacted by a merchant and they provide the customers card number, you may authenticate the following:

What is....

  • a customer's name

  • address

  • phone number

400

Indicate that the grace period has ended for the transaction(s) that generated the fee(s), therefore, a deposit will not prevent the fee from posting. The customer should not be instructed to call back for a fee refund.

WHAT IS a Pending overdraft fees (Grace OD Fee)?

400
  • When a merchant issues a CREDIT to a debit card (such as when merchandise is returned or an order is cancelled), it usually posts to the customer's account within ___ business days (but can take longer depending on the merchant).

What is 3-5?

400

Transcode for a stop payment on a checking account....

What is 61?

400

If a customer has received two credits for the same amount and these amounts appear to be a result of the same claim.


WHAT IS a Claim Withdrawal Quest ticket?

400


Order this when a customer needs a form to set up a non-Government direct deposit.

What is Direct Deposit Sign-Up Form?

500

When an account is overdrawn by ___ or less after end-of-day-processing, we will not charge a Paid Overdraft Item Fee for items that post that day. 

What is $5?

500

_____ are continuously monitored and cards may be blocked at any time to protect the account.

What is transactions?

500

___________ Customers may use OTP only if the phone number or email address they wish to use to receive the passcode currently exists on the business profile.

What is BUSINESS?

500

Even if the customer has initiated a transaction with the merchant at any time in the past, any unauthorized transaction is a

What is a FRAUD CLAIM?

500

There is a $36.00 fee charged for all stop payments except:


What is 

  • Recurring debit card transactions
  • Stolen checks
  • Lost checks that are blank (Checks that are written to someone and then lost in the mail, misplaced, etc. will still be charged a fee)
  • Bank error
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