Dental Swear Words
Dr says, “This is just an easy filling”. Did the Dr use a dental swear word? Yes or no.
Yes. Easy in the patients mind and your mind might be too different things. Explain it Instead using the funnel.
When do you put a scan into the lab case manager and send?
Immediately
When should you use the funnel? Four words.
________ ___________. ________. __________.
Every patient.
Every day.
Johnny was scheduled for 90 minutes. However, Cindy sees an 70 minute appointment available on the day that they want to be seen. Is this possible to schedule?
No.
Not without prior approval from the dr.
Who has final say over all things?
The guys name on the building.
What would you say instead of “Out of Pocket”?
Why do you not say “ Out of Pocket”?
Your total is.
Because it sounds like we are taking everything out of their pocket.
When should a patient prepay for an implant?
After the CT Scan
How many questions should a patient ask you at the end of their appointment?
ZERO. You answered them all before they had a chance.
How long is an emergency appointment scheduled for?
30 minutes
What is your “bird noise” if you need help somewhere?
What do you say instead of ”a deep cleaning”
Perio Maintenance Appointment
What constitutes an existing patient being seen day of?
It kept me up last night.
What is the biggest concern in most people when coming to the dentist?
Pain money fear
Back team answers the phone. Patient Kept up at night pain. Established patient. No emergency blocks available. Consuelo is not able to take call. What do you do?
Transfer call to Consuelo Voice Mail and leave her a note with all funneled information that you got.
Patient calls and has treatment questions from a past appointment. Where is the first place you should look to find out what is going on?
NOTES
Patient Asked you a question and you “don’t know“ the answer? What can you say instead of ”I don’t know”?
I’m going to research that and I will get back to you by _____________. Timestamp.
Does not dictate.
Why is the funnel so important?
1. Saves time
2. Shows you care to answer what they care about
How many comp exams per day per doc? Without prior approval
2 per day. Per doc.
Whose fault is it that we can’t park at Leals anymore? HEHE
Lisa lol
Correct: Mrs. Nelson, the caries has penetrated through your enamel, salted the dentin and it requires excavation on number 14.
Mrs. Nelson you have a cavity on the inside of your tooth on the left side. Here’s a photo to show you. If we don’t get rid of decay, it could turn into a bigger problem.
Johnny calls and has a question about his treatment after he was seen as a New Patient on Monday. He also has a question about his treatment plan and insurance? Who are the two people he needs to talk to?
Consuelo for treatment questions and Alex for financial questions.
What are the six questions you should ask before you give the patient the opportunity to ask any?
Is it going to hurt?
How much $ is it going to be? *direct to front
How long is it going to take?
Does my insurance cover it?
Do you have any other questions?
Fill in the blank. Once perio. ________ _________.
Always perio.
Who would you ask about if a lab case has been delivered to the office or not.
Heather.She inputs all lab cases from the mail.