Scenarios
"I have been driving for so long and I am falling asleep and I don't know what to do"
Provide them with nearby hotels with availability
What does the cloud icon mean?
Weather alerts
When would you have to use AGR to get a member somewhere
when they don't have a GM vehicle
"My son cut his leg on the bottom of his seat. He is bleeding everywhere. Where do I go?"
Route to Hospital
What does the Red lines mean?
PSAP boundaries
Weather and Crisis Alert Colours
red: critical
orange: severe
yellow: moderate
blue: minor
"My car says I only have 15 more miles left of fuel, I am no where near a gas station"
Provide nearby fuel stations
What does the yellow haze in OneCRM mean?
Weather Alert
How to tell when a member is in crisis
member stats their in crisis, distress sounds, tone of voice, outside noise
"I am on vacation in Disney and I forgot my medication, where do I get it filled?
Provide nearby pharmacies
What does the "!" mean?
Crisis Alerts
What is the range a car has to be in to a Crisis Incident to get an alert in OneCRM
30 miles
"I got a weather alert on my phone of a flooding area where my family currently is, I am really scared"
Offer to connect member with family member OR find out more information about the incident
What colour are evacuation routes in OneCRM
Purple
What is OnStar's Crisis Assist Service Policy
If a member is in a situation that has potential to cause damage, loss, destruction or human suffering