Water
What category of loss requires the least amount of demo?
Cat 2
How long does it take for mold to begin to form?
24-72hrs
What type of loss is covered under section A Dwelling?
Sudden and accidental
Who do you tag in job notes after leaving a project?
Kurt, Josh, Dispatch, Marketer (+ billing if sold)
You've walked the H/O through the damages, yet they do not want to remove certain area's. What can you do?
Get an HH signed and keep moving forward
What constitutes a category 3 loss?
Sewage, Mold, Exterior flood water, Water sitting longer than 72hrs
What are the three color stages of mold formation?
White, Green, and Black
What is an endorsement?
Additional coverages
What do you do if no one answers the door when you arrive?
Call H/O, notify dispatch, wait 15min, knock and call again, leave notes and card in door
H/O has coverage for a loss but has a high deductible. What can you do to proceed?
Offer a rebate
What are the 3 primary pieces of drying EQ?
Air Movers, Dehu's, Air Scrubbers
TRUE-FALSE: It is recommended to use Air movers to dry growth-affected framing.
FALSE
TRUE-FALSE: Insurance will pay for floor kits placed on wood flooring over slab.
FALSE
You receive a call from the CC, and he states they found black mastic. What do you do?
Pause demo in that area, move to dry in place only, contact DCG, leave notes.
There are high interior walls affected by Cat 2 water on a stairwell; Do you A) Demo entire wall, or B) Core holes and use a Injectidry system (wall kit)?
TRUE -FALSE: Carpet padding must be removed?
False, as long as we can get to it within 24 hours
When should TDLR be contacted?
If there is a protocol with more than 25sqft of growth present
What endorsement is needed for a shower pan to be covered?
Limited seepage and leakage
Who do you tag for anything reconstruction related?
HVAC leaked and caused damage to the ceiling in the living room. H/O has family coming over for a few days and doesn't want any EQ seen, nor do they want any demo done. What can you do?
Remove affected insulation in the attic and dry from above
How does water wick up a wall?
Capillary Action
How many days' notice must you give TDLR?
5
TRUE-FALSE: An HVAC drain line overflows in the attic and damages the walls and ceilings below. Is this covered under section A dwelling?
TRUE
H/O or CC calls and states we damaged personal property. What do you do?
Document, notify management, investigate, and leave detailed notes
You arrive on a HWH loss, and the H/O wants to use their insurance, but they informed you that there is mold present on the wall and baseboards in a closet. What do you do?
Explain that mold isn't covered by insurance, inform the H/O that you or the crew will not document the mold and have it removed during mitigation before the adjuster arrives