SCHEDULING BASICS
This tab is where you view members HIPPA, Notes, Eligibility, Days Notice, etc.
General Tab
This process uses the RTP Template and Appointment Verification Annotation.
Subscription/RTP Process
This tab alerts you when a trip is being scheduled outside the required notice window.
Rules Tab
You must clarify whether the caller is asking about this leg type.
A Leg, B Leg, C Leg, etc.
This action changes a trip’s status to canceled.
Right‑click → Change Trip Status
After checking the General and Trips tabs, this button begins the scheduling process.
“New Reservation”
These two fields must be swapped during a discharge reservation.
The pick-up and drop-off addresses
If a CCR can schedule a short‑notice trip, they must call this many providers.
Top three providers
If a trip is assigned to a traditional TP, you must do this to get an ETA.
Call the transportation provider
This process is used to create a new trip when a member missed their ride.
Add Recovery Trip→ Assign a transportation provider
This tab shows all previously scheduled trips for the member.
Trips Tab
This section in Reveal shows the member’s benefit group.
Benefit Group Eligibility
If a CCR cannot schedule due to short notice, they must do this.
Deny the trip and notate the account
For Lyft, Uber, Veyo, or MTM IDP trips, you right‑click and select this to view ETA.
What is View Trip Info → Where’s My Ride tab?
In order to make a change to a trip assigned to LYFT/UBER you must.
Cancel the trip and schedule new one.
This must always be checked before scheduling to ensure the member is allowed transportation.
Eligibility
This must be selected to ensure the trip is tied to the correct facility.
Medical Provider
Members must always be educated on this policy when short notice applies.
Days‑notice policy
This action activates a Will‑Call trip.
Right‑click → Activate WC/Pickup is Ready
If TP no shows a members A leg, what is the proper way to cancel trip?
Cancel A Leg as "TP No Show" and cancel remaining legs as "Cancelled by MTM for Misc..."
This step is required before any reservation can be created, regardless of trip type.
Reviewing/Browsing members account
To calculate trip limits, you subtract trips taken from this number.
The allowed number of trips per year
These two alternative options should be offered when a trip cannot be scheduled.
Rescheduling or GMR/BUS pass replacement
This form is used when we have a stranded member, same day life-sustaining transport, hospital discharge delay, and ambulance/stretcher issues.
Dispatch Escalations
When member is making a change to a same day or next day trip.
TP must be called/notified