Shared Services Spotlight
Team Wins
Did You Know?
Guess the Team
RC 101
100
This is the total number of team members in Shared Services.
*Price is Right rules*
What is 96 team members?
100
This team onboarded more than 500 anesthesia providers in early 2026.
What is Provider Enrollment?
100
This team member was born weighing less than a Costco 2-pack of Heinz ketchup.
Who is Brett Barazoto?
100
This team has over 211 years of combined experience in planning for new practices and services, department changes, and other care-delivery projects.
What is the New Programs & Integrations (NPI) team?
100
Before a denial reaches a biller, it may have started with one of these issues: authorization gaps, incomplete documentation, or this front-end process.
What is patient access/registration?
200
The newest Shared Services team member has been on the team for these many days (as of today).
What is 13 days?
Lindsey Englert (start date of 9/27)
200
This team supports approximately 550 unique physical locations.
What is Revenue Cycle Education?
200
This team member spent 10 years as the lead singer in a cover band.
Who is Brandon Rock?
200
Often working behind the scenes, this team connects stakeholders across multiple business areas.
What is the Revenue Cycle Liaison team?
200
This is the maximum amount than an insurer will pay for a service or procedure according to a patient's policy.
What is allowable charge or allowed amount?
300
You may know them from newsletters, leader updates, and team-member spotlights. This team has driven over 16,000 views across 60 internal posts this year.
Who is the Revenue Cycle Operations Communications team?
300
DOUBLE THE POINTS (600)
You must get the acronym and the full name for all the points.
__________________________________________
Eighteen graduates of this development program completed 39 process-improvement experiments in 2026, generating 6.24 FTEs of redistributed labor capacity.
What is DRIVE and Development of Revenue Cycle Internal Versatility and Education?
300
This Shared Services leader has traveled to 56 countries.
Who is Kristine Campbell?
300
This team has closed 4,943 ServiceNow tickets year to date.
What is Workforce Management?
300
This standard paper form is used by institutional providers like hospitals to submit medical claims to insurance companies.
What is the UB-04?
400
Name the four Revenue Cycle Liaisons representing the East, West, and South regions.
Who is Chloe Riendl, Marissa Mireles, Rachel Gabriau, and Brandon Rock?
400
Recruiting the next class of interns required hitting the road. The Revenue Cycle Operations team traveled approximately this many miles to career fairs this year.
What is 700 miles?
400
This team member has worked at Corewell Health the longest (42 years).
Who is Cynthia Pratt?
400
This team is known as the invisible front door of the Revenue Cycle.
What is Provider Enrollment?
400
This metric measures the average amount of time the organization’s net patient revenue remains outstanding before collection.
What is A/R days?
500
This many leaders are supported by the Revenue Cycle Education team.
What is 650?
500
A faster start for future providers: a key metric from team dropped from 60 days last year to 49 days today.
What is the Provider Enrollment team?
500
This four-legged social media sensation belongs to a Shared Services team member and has built a following of more than 300,000 followers and 30M views.
Who is Nina the Dachshund?
(owner is Carlee Gibson)
@ninathedachshund
500
This team is has contributed over $5M of annual savings this year from robotics processes, revenue acceleration, expense avoidance and redirected labor savings.
What is Revenue Cycle Automation?
500
The care is complete, but missing information is preventing the account from being billed and is labeled as this.
What is DNFB or Discharged Not Final Billed?