Authentication
Document number for all procedures related to Authentication.
MAN-2196
This account status is placed if the account stays negative for over 60 days.
Charge Off
This card status is placed when the client client says they cannot find their card and needs a replacement.
Lost
Give three possible challenge questions besides phone number, last 5 of account or card number, and names of joint owners.
Many possible answers.
This account status would automatically show if the account has a $0.00.
Closed Status
This card status is also called temporary hold.
Warm
Give three scenarios that require HRA besides address, email, and phone number change.
Many possible answers.
True or False. When placing a stop payment to a check, you can enter a range of amount.
False.
Full disclosure for Card block and reissue.
Your card has been blocked and reissued. You will receive the new card within 5-7 business days. The card number will be different, but the PIN will remain the same. Please notify any merchants or billers of the new card number.