CTO Program
A core component of the CTO Program
On-the-job-training
The person who initiates communication
Sender
Involves demonstrating and understanding what is being said
Active Listening
When is it in the training cycle for a trainee to work alone?
Never
The best position to observe training operations from an outside viewpoint
CTO Coordinators
The situation in which communication occurs
Context
Questions that require more than a "yes" or "no" response
Open-Ended Questions
Tangible rewards: such as pay raises, promotions, more desirable schedule
Extrinsic Motivators
The evaluation phase can result in
Sign off
Remedial training
Discontinuation of training
The message is delivered to and feedback is given by the...
Receiver
Restates the essence of the information in the listener's own words
Paraphrasing
On-the-job testing can sometimes mirror what other phase of trainee
Academic Phase
Any written or multimedia records given to the trainee and any communication regarding the trainee
Documentation
Three categories of communication
Verbal
Nonverbal
Paraverbal
The CTO must receive feedback from the trainee in order to
Understand skill areas they can adjust or correct
CTO's should build on the trainees
past experience and existing knowledge/skills
A balanced CTO Program has equal emphasis on what?
Training
Evaluation
Documentation
The seven C's of effective communication
Clear Correct
Concise Complete
Concrete Courteous
Coherent
Tips for Active Listening
Pay attention
Show you are listening
Provide Feedback
Respond Appropriately
Defer Judgement
Can be used as a motivational tool for trainees
The comments section of the DOR