SHOW ME THE MONEY
What is the return window for a customer to receive a full refund to their original method of payment?
30 days
This gallery showcases our Waterworks assortment.
Newport gallery
Jennifer
Michael Taylor
This resource helps us find our merchant partners and their contact information.
Who to contact list
What resource can we use to check inventory?
- STR
- Salesforce
What is the timeframe for authorizing payment on in-stock items
Authorizes as soon as the order is placed and convert to charge as soon as items ships.
This gallery recently launched our first full estate collection.
Greenwich gallery
Lugano
Jan Te Lintelo
How long can we extend a Future date?
90 days via concierge. As long as needed via CW.
These are the four design principles that guide our approach.
Balance, Proportion, Logic and Symmetry
This is the process used to place an order using a wire transfer.
- Confirm the order total with taxes
- Share the wire transfer form
- Wait for the wire transfer confirmation from client
- Place the order and notify the delight team payments via email with the wire transfer confirmation and order number.
This gallery stands at the global epicenter of luxury and design, between the fashion houses of New Bond Street and the legendary bespoke tailors of Savile Row.
RH London
Valencia
Formations
How long does it take for an accommodation case to process?
7-10 business days
What is our design ethos inspired by?
Marcus Vitruvius, The Vituruvian man
A client is placing a 50K order and wants to use their credit card and use the "pay total now" function. What nuances should we point out?
- Ensure credit limit/daily limit can fulfill order needs
- Entire order will be billed upfront and shown as one line item on the billing statement
- Order will be placed on a payment hold until the payment has cleared (up to 24 hours to complete)
Pass through the majestic gold leaf gates down a crushed limestone path to a secret garden where ivy-covered walls frame the six-meter cast medallion doors marking the entrance. This gallery, spanning seven levels, is connected by a soaring atrium of floating cast medallion stairs and a glass elevator.
RH Paris
Mayfair
Edward Robinson
These are the requirements for a furniture repair.
- detailed information of the damage/concern
- photos
- service address
Who should we contact if a client is interested in COM?
- Jamie Reyna
What is an unconfirmed deposit?
An Unconfirmed Deposit is a successful authorization that does not convert to a charge due to the customer's bank or the customer not having the available funds. The charge is returned to RH as unpaid
This city was home to the very first RH.
Eureka, CA
Priory
The Van Theils
What are the expectations that need to be set with customer requesting replacement parts?
Let the customer know that we will submit the request with our client service team and to allow 48 - 72 hours. If parts are not readily available and will need to be requested from our vendors.
This gallery introduces the brand’s first standalone gallery dedicated to RH Estates – a new vision of classic design reimagined through a contemporary lens. Commanding nearly 20,000 square feet, the gallery features artistic installations of RH Estates collections, amplifying the work of the world’s most legendary designers and ateliers.
RH Greenwich